Front Office Assistant

Gen4 Dental Partners; Columbus (OH); On-site; USD 35,000 - 55,000; Full time

Job summary

An established industry player in dental care is seeking a dedicated front office associate to enhance patient experiences. This role is pivotal in ensuring smooth operations, from managing schedules to verifying insurance coverage. The ideal candidate will thrive in a supportive environment that values work-life balance and offers opportunities for professional growth. With generous PTO, paid parental leave, and comprehensive benefits, this position promises a fulfilling career in a welcoming office atmosphere. Join a team that prioritizes patient care and fosters lasting relationships within the community.

Benefits

3 weeks PTO

8 Paid Holidays

Paid Parental Leave

Medical/Vision/Dental Benefits

401k Match

Professional Growth Opportunities

Qualifications

• Experience in customer service is essential for this role.
• Preferred background in dental office operations.

Responsibilities

• Build and maintain productive schedules for doctors and hygienists.
• Verify insurance coverage and assist with patient check-in.

Skills

Customer service experience

Dental office experience

Job description

Company Description

At Hoffman Dental, we look forward to exceeding your expectations by providing you with the best preventative and restorative care starting at the first assessment and through the entire treatment process. Whether you are scheduling a routine cleaning, a dental implant, veneers, or Invisalign, Hoffman Dental will treat you and your family with the respect and open communication that you deserve. We look forward to establishing a lifelong relationship with you and your family! Our office is conveniently located on the northwest side of Columbus, situated in Upper Arlington, and close to the Ohio State University Golf Club at the 5 Points intersection. We offer convenient hours for early or late appointments for our patients in Columbus and Franklin County area.

To learn more about our office, check out our website here: https://hoffmandentaloffice.com/about/

Job Description

Our dental front office associates are the heart of our practice – they are the first and last impressions to be made on our patients. Our front office team plays an essential role in helping the operations of the office run smoothly and delivering best in class patient care. By joining our team, you will have:

• Work Life Balance (Monday-Wednesday 7am-4:30pm, Thursday 9am-4pm, Possibly 1-2 Saturdays per year 7:30am-2pm)
• 3 weeks PTO & 8 Paid Holidays
• Paid Parental Leave
• Medical/Vision/Dental Benefits
• 401k Match
• Professional Growth and Career Advancement Opportunities

Key Responsibilities

• Build and maintain productive schedules for our doctors and hygienists
• Verify insurance coverage and fee schedules while completing full insurance breakdowns for patients
• Complete pre-authorizations and referrals as appropriate for patients; gather all necessary information for claim processing
• Coordinate financial agreements and consent forms for the patient's financial responsibility of dental treatment
• Assist patients with understanding their treatment plan and increase dental case acceptance
• Assist with patient check-in, registration, and maintain patient health and dental records with strong attention to detail and adherence to HIPAA Privacy Practices
• Ensure efficient office operations, including distribution/response to mail, scheduling, answering and returning of phone calls, responding to patient billing inquiries, and direction of workflow as necessary

Qualifications

• Customer service experience
• Dental office experience (preferred)

Additional Information

We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Working Environment & Physical Requirements

Working conditions include those typically seen in an office environment. Prolonged periods of sitting at a desk and working on a computer. Must be able to lift to 15 pounds at times.