Front Office Assistant - Erie, PA

Crossroads; Erie (Erie County); On-site; USD 30,000 - 50,000; Full time

Job summary

An established industry player in healthcare is seeking a Front Office Assistant to join their team in Erie, PA. This entry-level role offers the opportunity to make a significant impact on patients' lives daily through excellent customer service and logistical support. You'll be at the forefront of patient interactions, guiding them through their intake process while managing financial responsibilities. With a commitment to training and community engagement, this position provides a rewarding environment for those passionate about making a difference in the field of addiction recovery.

Benefits

Medical, Dental, and Vision Insurance

PTO

401K options with matching

Annual Continuing Education Allowance

Life Insurance

Short/Long Term Disability

Paid maternity/paternity leave

Mental Health days

Calm subscription for all employees

Mileage reimbursement

Qualifications

• Customer service experience in a fast-paced environment preferred.
• Experience in healthcare or office administration preferred.

Responsibilities

• Provide excellent customer service during patient check-in and daily operations.
• Maintain financial records and coordinate with medical staff for patient intakes.

Skills

Customer Service

Clerical Support

Financial Record Management

Education

High School Diploma or GED

Job description

Join to apply for the Front Office Assistant - Erie, PA role at Crossroads.

Since 2005, Crossroads has been at the forefront of treating patients with opioid use disorder. We are dedicated to providing accessible, high-quality, evidence-based medication-assisted treatment (MAT) to combat the opioid epidemic and support recovery. Our outpatient clinics are located across several states, serving over 26,500 patients.

Day in the Life of a Front Office Assistant

• Provide excellent customer service during patient check-in, payments, and daily operations.
• Maintain a friendly, professional attitude and offer a high-quality experience.
• Guide new patients through their intake process.
• Collect urine and saliva samples for drug screens as needed.
• Maintain daily financial records and reports.
• Coordinate with medical and clinical staff for patient intakes.
• Provide clerical and logistical support.
• Manage patient accounts and financial responsibilities.

Education and Experience Requirements

• High School Diploma or GED required.
• Customer Service experience in a fast-paced environment preferred.
• Experience in healthcare, addiction medicine, or office administration preferred.
• Lived addiction experience is a plus.

Hours, Schedule, and Travel

Flexibility to support weekends and evenings is expected. The role offers 37-40 hours per week.

Position Benefits

• Impact many lives daily.
• Excellent training, especially for those new to the field.
• Mileage reimbursement (if applicable).
• Community events promoting belonging and education.
• Opportunity to save lives every day.

Benefits Package

• Medical, Dental, and Vision Insurance
• PTO
• Variety of 401K options with matching and no vesting period
• Annual Continuing Education Allowance
• Life Insurance
• Short/Long Term Disability
• Paid maternity/paternity leave
• Mental Health days
• Calm subscription for all employees

Additional Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industry: Medical Practices