Front Office Assistant

Medlink Georgia; Cleveland (GA); On-site; USD 30,000 - 40,000; Full time

Job summary

A leading nonprofit organization focused on providing affordable primary care is seeking a reliable Front Office Assistant to enhance patient interactions and support clinic operations. This full-time role is crucial for creating a welcoming environment and ensuring efficient management of front desk tasks, such as handling patient records and appointment scheduling. Join a supportive team dedicated to making a meaningful impact in the local community.

Benefits

Competitive salary & benefits package

Supportive and team-oriented work environment

Opportunities for career growth

Meaningful work serving the local community

Qualifications

• Previous experience in a medical front office or customer service role preferred.
• Familiarity with electronic medical records (eClinicalWorks experience is a plus).
• Bilingual (English/Spanish) is a plus but not required.

Responsibilities

• Greet patients warmly and professionally upon arrival.
• Manage check-in and check-out processes.
• Schedule and confirm patient appointments.
• Verify insurance coverage and update patient records.
• Collect co-pays and outstanding balances.
• Support clinic operations by collaborating with providers and clinical staff.

Skills

Communication

Organizational

Multitasking

Education

High school diploma or equivalent

Tools

Electronic medical records

Job description

Job Title: Front Office Assistant

Location: MedLink Cleveland - Cleveland, Georgia

Organization: MedLink Georgia, Inc.

Job Type: Full-Time

About Us: MedLink Georgia is a community-based nonprofit organization providing high-quality, affordable primary care to patients across Northeast Georgia. At our Cleveland location, we serve a diverse population with a focus on accessible, compassionate family medicine.

Position Overview: MedLink Cleveland is seeking a reliable and customer-service-oriented Front Office Assistant to join our team. This role is the first point of contact for patients and plays a vital role in creating a welcoming, efficient, and organized front desk experience.

Key Responsibilities:

• Greet patients warmly and professionally upon arrival
• Manage check-in and check-out processes
• Schedule and confirm patient appointments
• Verify insurance coverage and update patient records
• Collect co-pays and outstanding balances
• Answer multi-line phone system and route calls appropriately
• Maintain patient confidentiality and adhere to HIPAA regulations
• Support clinic operations by collaborating with providers and clinical staff

Qualifications:

• High school diploma or equivalent required
• Previous experience in a medical front office or customer service role preferred
• Familiarity with electronic medical records (eClinicalWorks experience is a plus)
• Strong communication, organizational, and multitasking skills
• Ability to work well under pressure in a fast-paced environment
• Bilingual (English/Spanish) is a plus but not required

Why Join MedLink GA?

Competitive salary & benefits package Supportive and team-oriented work environment Opportunities for career growth Meaningful work serving the local community

Join us at MedLink GA and make a difference in patient care!