Front Office Assistant

PT Partners - United Physical Therapy; Anchorage (AK); On-site; USD 32,000 - 42,000; Full time

Job summary

United Physical Therapy is seeking an energetic and well-organized front desk and administrative support professional. You will greet patients, register arrivals, and coordinate with physicians, staff, and payers to ensure smooth clinic flow.

The role emphasizes excellent customer service, multitasking, and strong attention to detail in handling billing, records, and patient communications.

Qualifications

• Requires strong attention to detail and accuracy.
• Excellent customer service skills are essential.
• Ability to communicate effectively with patients, physicians, staff, and payers.

Responsibilities

• Greet and register patients in a timely, professional manner.
• Explain policies, procedures, and billing processes to patients.
• Obtain and verify insurance information and authorizations.
• Collect co-pays, co-insurance, and applicable fees.
• Maintain medical records and ensure accuracy and confidentiality.
• Support clinic operations by stocking supplies and attending meetings.

Skills

Customer service

Multitasking

Communication

Interpersonal skills

Education

High school diploma or GED

Tools

Windows

Spreadsheets

Word processing

Job description

Description

United Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.

Responsibilities include, but are not limited to:

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.


• Schedules patients for services(s) within established guidelines.


• Greets and register patients in a timely, professional and customer-focused manner.


• Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.


• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.


• Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.


• Generates and maintains medical records.


• Responds to all requests for information according to established procedures.


• Discharges patients from the system.


• Assumes responsibility for and maintains the cash drawer system according to procedure.


• Maintains office and facility inventory and orders supplies as needed, following established procedures.


• As appropriate, attends and participates in clinic/management meetings and in-service education programs.


• Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.


• Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.


• Performs other duties as requested.

Requirements

QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.