Front Office Assistant

PT Partners; Anchorage (AK); On-site; USD 35,000 - 50,000; Full time

Job summary

PT Partners is looking for an energetic and well-organized individual to join their team in Anchorage, Alaska. The ideal candidate will have excellent customer service skills and proficiency in multitasking.

The role involves communicating effectively with patients, scheduling services, maintaining medical records, and handling office supplies and inventory. A high school diploma or GED is required, along with customer service experience and strong attention to detail.

Qualifications

• Requires a high school diploma or GED.
• One or more years of experience in a medical records department preferred.
• Strong interpersonal skills with a focus on exceptional customer service.

Responsibilities

• Communicate effectively with patients and staff.
• Schedules patients for services within established guidelines.
• Greets and registers patients in a timely and professional manner.
• Collects patient co-payment and maintains medical records.
• Maintains office inventory and orders supplies as needed.

Skills

Excellent customer service skills

Multitasking

Strong attention to detail

Interpersonal skills

Education

High school diploma or GED

Experience in medical records department

Tools

Computer skills (Windows, spreadsheets, word processing)

Job description

Description

United Physical Therapy is seeking an energetic and well-organized individual. You must have excellent customer service skills and be proficient at multitasking.

Responsibilities

• Communicate effectively (in person and by phone) and courteously with patients, physicians and their office staff, insurance company representatives, peers, co-workers, and supervisors.
• Schedules patients for services(s) within established guidelines.
• Greets and registers patients in a timely, professional and customer-focused manner.
• Explains the policies and procedures and billing processes to patient. Direct patient appropriately as needed.
• Tracks and obtains ongoing insurance verification/authorization information from payers and communicates this data to patient, admission staff and treatment team.
• Collects patient co-payment, co-insurance, and deductibles as well as related fees for supplies and services.
• Generates and maintains medical records.
• Responds to all requests for information according to established procedures.
• Discharges patients from the system.
• Assumes responsibility for and maintains the cash drawer system according to procedure.
• Maintains office and facility inventory and orders supplies as needed, following established procedures.
• As appropriate, attends and participates in clinic/management meetings and in-service education programs.
• Participates in training and cross training of all staff. Ensures competency of training to maintain efficient clinic operation.
• Participates in performance improvement activities. Adheres to policies regarding infection control, risk management, HIPAA and corporate compliance.
• Performs other duties as requested.

Requirements

QUALIFICATIONS: Requires a high school diploma, or GED. One or more years of experience in a medical records department or recent graduation from an accredited medical records program strongly preferred. Strong attention to detail and accuracy a must. Strong interpersonal skills with a focus on exceptional customer service required. Computer experience in windows, spreadsheets, and word processing preferred.