Front-Office Apps Leader — AI & Salesforce

Hyperproof; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Forescout seeks an IT Manager, Front-Office Business Applications to lead the strategy, delivery, support, and modernization of the front-office application ecosystem. You will drive AI-powered capabilities across Sales, Marketing, Customer Success, and Support, partnering with executives and IT leadership to improve customer experience and revenue growth.

The role requires deep expertise in Salesforce ecosystems, AI platforms, and modern engagement tools, with a focus on governance, security,

Qualifications

• Deep expertise in Salesforce ecosystems, AI platforms, Agentforce, and generative AI technologies.
• Knowledge of business process automation and modern customer engagement platforms.
• Experience partnering with executives to deliver transformative IT solutions.

Responsibilities

• Lead strategy, roadmap, implementation, and support of front-office business applications.
• Own application lifecycle management, architecture governance, and platform optimization.
• Develop multi-year technology roadmaps aligned with business objectives and enterprise standards.
• Drive modernization and cost optimization initiatives.

Skills

Salesforce ecosystems

AI platforms

Agentforce

Generative AI

Automation

Customer engagement

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Marketing Automation platforms

Customer Success platforms

Job description

Forescout seeks an IT Manager, Front-Office Business Applications to lead the strategy, delivery, support, and modernization of the front-office application ecosystem. You will drive AI-powered capabilities across Sales, Marketing, Customer Success, and Support, partnering with executives and IT leadership to improve customer experience and revenue growth.

The role requires deep expertise in Salesforce ecosystems, AI platforms, and modern engagement tools, with a focus on governance, security,