IT Manager - Front Office Business Applications

Hyperproof; United States; On-site; USD 140,000 - 190,000; Full time

Job summary

Forescout seeks an IT Manager, Front-Office Business Applications to lead the strategy, delivery, support, and modernization of the front-office application ecosystem. You will drive AI-powered capabilities across Sales, Marketing, Customer Success, and Support, partnering with executives and IT leadership to improve customer experience and revenue growth.

The role requires deep expertise in Salesforce ecosystems, AI platforms, and modern engagement tools, with a focus on governance, security,

Qualifications

• Deep expertise in Salesforce ecosystems, AI platforms, Agentforce, and generative AI technologies.
• Knowledge of business process automation and modern customer engagement platforms.
• Experience partnering with executives to deliver transformative IT solutions.

Responsibilities

• Lead strategy, roadmap, implementation, and support of front-office business applications.
• Own application lifecycle management, architecture governance, and platform optimization.
• Develop multi-year technology roadmaps aligned with business objectives and enterprise standards.
• Drive modernization and cost optimization initiatives.

Skills

Salesforce ecosystems

AI platforms

Agentforce

Generative AI

Automation

Customer engagement

Tools

Salesforce Sales Cloud

Salesforce Service Cloud

Salesforce Experience Cloud

Marketing Automation platforms

Customer Success platforms

Job description

Shape the Future of Cybersecurity at Forescout

Every day cyberattacks threaten to disrupt hospitals, power grids, financial systems, and the infrastructure we all depend on. At Forescout, we build defenses that keep civilization running smoothly in an increasingly connected world.

For more than 25 years, Fortune 100 organizations, government agencies, and large enterprises have trusted Forescout as their foundation to manage cyber risk, ensure compliance, and mitigate threats. From power grids and healthcare systems to financial networks and transportation hubs, Forescout protects the critical infrastructure of our modern world.

What You Will Do

We are seeking an innovative and business-focused IT Manager, Front-Office Business Applications to lead the strategy, delivery, support, and modernization of Forescout’s customer-facing business applications ecosystem. This leader will be responsible for driving digital transformation initiatives across Sales, Marketing, Customer Success, Channel Operations, and Support organizations while accelerating adoption of AI-powered business capabilities and agentic workflows.

This leadership role within the Global Business Applications organization is responsible for managing and directing the development, implementation, support, and continuous improvement of scalable front-office business applications. The role combines business strategy, enterprise architecture, application delivery, AI innovation, and people leadership.

The successful candidate will possess deep expertise in Salesforce ecosystems, AI platforms, Agentforce, generative AI technologies, business process automation, and modern customer engagement platforms.

The IT Manager will partner closely with business executives, IT leadership, enterprise architecture, cybersecurity, and external vendors to deliver transformative solutions that improve customer experience, operational efficiency, revenue growth, and data-driven decision making.

Front Office Applications Leadership

• Lead the strategy, roadmap, implementation, and support of front-office business applications including:
• Salesforce Sales Cloud
• Service Cloud
• Experience Cloud
• Marketing Automation platforms
• Customer Success platforms
• Revenue and Sales Operations tools
• Partner and Channel Management solutions
• Own application lifecycle management, architecture governance, and platform optimization.
• Develop multi-year technology roadmaps aligned with business objectives and enterprise architecture standards.
• Drive application rationalization, modernization, and cost optimization initiatives.

AI and Agentic Transformation

• Define and execute Forescout's Front-Office AI strategy.
• Lead deployment and adoption of AI-powered solutions across Sales, Marketing, Customer Success, Support, and Operations.
• Design and implement AI-driven business processes utilizing:
• Salesforce Agentforce
• Einstein AI
• Microsoft Copilot
• Generative AI platforms
• Intelligent automation technologies
• Identify opportunities to improve productivity through AI agents, digital assistants, workflow automation, and predictive analytics.
• Establish governance, security, compliance, and responsible AI frameworks.