Front Office Agent- Seasonal

Hyatt Hotels Corporation; Boston (MA); On-site; USD 28,000 - 40,000; Full time

Job summary

Hyatt Hotels Corporation seeks a Front Desk Agent for seasonal roles at Grand Hyatt Indian Wells Resort and Villas and other Hyatt properties in the U.S. You will greet guests, check in/out, handle reservations, and provide exceptional service while upholding Hyatt standards.

Flexible hours including evenings, weekends, and holidays are required; position ends 10/27/2026. Starting pay is $24.71 per hour, with opportunities to upsell services and coordinate with housekeeping and maintenance to

Qualifications

• High school diploma or equivalent is required.
• At least 1 year prior experience in a hotel front desk, customer service, or related field.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Proficiency in using hotel management software and computer systems.

Responsibilities

• Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
• Verify guest identification and reservation details accurately.
• Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
• Process forms of payment and accurately handle cash and billing transactions.
• Maintain accurate guest records and prepare daily reports as required.
• Provide guest services, including answering questions about the property and local area.
• Address and resolve guest complaints or issues promptly by coordinating with other departments.
• Upsell additional hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains organized and presentable at all times.
• Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.

Skills

Front desk experience

Excellent communication

Multitasking

Education

High school diploma or equivalent

Tools

Hotel management software

Job description

Close Inclusive Collection Job Postings Notification

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\">

\"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone.\">

Peggy Focheux Duval: Director of Learning & Development, France

The Front Desk Agent is the first point of contact for our guests and plays a vital role in creating a warm, welcoming, and memorable experience at Hyatt. This position is responsible for managing guest check-ins and check-outs, handling reservations, and providing exceptional customer service while upholding Hyatt’s high service standards.

The responsibilities outlined below are provided as a representative sample of the essential functions of this position and are not intended to be an exhaustive list; additional duties may be assigned as necessary.

• Greet guests warmly upon arrival and provide a seamless check-in/check-out process.
• Verify guest identification and reservation details accurately.
• Manage incoming reservations, update guest profiles, and handle changes or cancellations as needed.
• Answer phone calls and respond to guest inquiries regarding hotel services, amenities, local attractions, and promotions.
• Process forms of payment and accurately handle cash and billing transactions.
• Maintain accurate guest records and prepare daily reports as required.
• Provide guest services, including answering questions about the property and local area.
• Address and resolve guest complaints or issues promptly by coordinating with other departments.
• Upsell additional hotel services and amenities to enhance the guest experience.
• Ensure the front desk area remains organized and presentable at all times.
• Comply with Hyatt policies, standards, and safety procedures to maintain a secure and efficient working environment.
• Work closely with other departments (e.g., housekeeping, maintenance) to ensure guest satisfaction.
• Assist in other front office tasks as needed.

This is a seasonal position that will end 10/27/2026. The starting pay for this position is $24.71.

Qualifications

• High school diploma or equivalent
• At least 1 year prior experience in a hotel front desk, customer service, or related field.
• Strong verbal and written communication skills with a friendly and professional demeanor.
• Proficiency in using computer systems and hotel management software.
• Ability to multitask, work under pressure, and adapt to a fast-paced environment.
• Open availability to work flexible hours including evenings, weekends, and holidays.

Grand Hyatt Indian Wells Resort and Villas | Indian Wells , CA , US

Grand Hyatt Deer Valley | Park City , UT , US

The Seabird Ocean Resort and Spa | Oceanside , CA , US

Our family is always growing. Want to be in the know?