Associate Telephone Operator - Part time, Evenings

Dartmouth Health; Lebanon (NH); On-site; USD 10,000 - 60,000; Part time

Job summary

An established industry player is seeking a dedicated Associate Telephone Operator for part-time evening shifts. This role requires excellent customer service skills and the ability to handle calls in a fast-paced environment. You will be the first point of contact, assisting patients and staff with their inquiries while maintaining a professional demeanor. If you thrive in a supportive and dynamic environment and have a passion for helping others, this position offers a fantastic opportunity to contribute to a vital healthcare service.

Qualifications

• 1 year experience in telephone-based customer service, preferably in healthcare.
• Ability to use multiple software programs in a fast-paced environment.

Responsibilities

• Receive, transfer, and place calls using appropriate telephone etiquette.
• Provide exceptional customer service and assist callers with inquiries.

Skills

Customer Service

Telephone Etiquette

Problem Solving

Interpersonal Skills

Organizational Skills

Education

High School Diploma or Equivalent

Tools

Computer Software

Telephone Systems

Job description

Associate Telephone Operator - Part time, Evenings

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Associate Telephone Operator - Part time, Evenings

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Overview

This position is on site in Lebanon, NH.

Overview

This position is on site in Lebanon, NH.

Acts as first contact in assisting callers, patients and staff in placing, receiving calls in a 24x7 environment. Solicits sufficient information from each caller to determine nature and urgency of call-in order to refer and/or respond appropriately.

Responsibilities

• Receives, transfers, and places calls using appropriate telephone etiquette and standardized greeting.
• Exhibits superior listening skills utilizing reasoning, problem solving, quick responding, and comprehension/understanding skills.
• Promptly and courteously answers questions from external users and provides general information.
• Interacts with all individuals in a professional manner, providing attention, support, and assistance to foster an environment of exceptional customer service.
• Demonstrates proficient computer and telephone/paging skills.
• Demonstrates exceptional customer service skills.
• Maintains a pleasant and helpful demeanor and consistently demonstrates a professional attitude toward all internal users and external customers.
• Demonstrates an ability to perform with precision and accuracy and for all switchboard processes for all emergency alarms, codes, or disaster incidents.
• Proficient in multiple mass communication notification tools.
• Responds efficiently and accurately to emergency codes following designated procedures where applicable related to Code Blue, STAT Airway, STEMI, Stroke, and Trauma Team activations.
• Performs other duties as required or assigned
  
  

Qualifications

• High School Diploma or Equivalent
• One (1) year working in a telephone-based customer service role, preferably a healthcare environment and/or one (1) year telecommunications experience required.
• Must be able to use computer/phone for extended periods of time.
• Demonstrated ability to use multiple software programs and equipment in a fast-paced environment while assisting others.
• Demonstrated communication and interpersonal service skills and ability to work both independently and as part of a team required.
• Demonstrated initiative and self-accountability with exceptional organizational and time management skills.
• Complying with D-H policies and standards for all actions related to their role
  
  

Required Licensure/Certifications

• None
• Area of Interest:Secretarial/Clerical/Administrative
• FTE/Hours per pay period:0.60 - 24 hrs/per week
• Shift:Evening
• Job ID:30754
  
  

Dartmouth Health is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Dartmouth Hitchcock Medical Center and Dartmouth Hitchcock Clinics comply with applicable Federal civil rights laws and do not discriminate on the basis of race, color, national origin, age, disability, or sex. We do not exclude or treat people differently because of race, color, national origin, age, disability, or sex.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Part-time

Job function

• Job function

  Other

• Industries

  Administrative and Support Services

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