Front Office Agent

Loews Hotels & Co; Arlington (TX); Hybrid; USD 2,066,000 - 3,031,000; Full time

Benefits offered by this job

Health benefits

401(k) plan

Paid time off

Training & development

Tuition reimbursement

Pet insurance

Team member hotel rates

Complimentary parking

Complimentary meals

Discounted local tickets

Volunteer opportunities

Job summary

Loews Arlington Hotel is seeking a friendly Front Office Agent to greet guests, check them in, and ensure a smooth arrival and departure experience. You will balance professionalism with warm hospitality in a fast-paced lobby, maintaining accuracy in payments and room assignments.

The ideal candidate has at least one year of guest-service experience, familiarity with a Property Management System ( Opera preferred), and the ability to work weekends, evenings, and holidays.

Qualifications

• Minimum of one year guest service experience in hotel hospitality or equivalent.
• Experience with property management systems, Opera preferred.
• Able to stand and walk for long periods.

Responsibilities

• Greet and register guests with warmth and professionalism.
• Assign rooms meeting guest preferences and special requests.
• Obtain and verify credit and payment information per hotel policies.
• Promote hotel services, amenities, and local attractions.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of events, bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain cleanliness/appearance of Front Desk and lobby.
• Handle emergencies with professionalism and guest safety.

Skills

Guest service

Communication

Teamwork

Problem solving

Attention to detail

Tools

Opera System

Job description

Live! by Loews - Arlington offers careers at a high-energy hotel in the Arlington Entertainment District, between Globe Life Field and AT&T Stadium. Team members support 300 guestrooms, multiple dining venues, an infinity-edge pool and connected access to Loews Arlington Hotel & Convention Center.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer

• Competitive health & wellness benefits, 401(k) & company match
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Complimentary Parking
• Complimentary meals in Team Member Café while working
• Discounted tickets to local attractions & entertainment venues
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.

• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.

• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.

• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.

• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.

• Veterans and military spouses encouraged to apply.

What You'll Do

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.

• Assign rooms that meet guest preferences and special requests.

• Obtain and verify credit and payment information in accordance with hotel policies.

• Promote hotel services, amenities, and local attractions to enhance the guest experience.

• Respond to guest inquiries and resolve issues promptly and effectively.

• Maintain knowledge of upcoming events, group bookings, and banquet orders.

• Perform check-out procedures and handle cash transactions accurately.

• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.

• Handle emergencies with professionalism, prioritizing guest and team member safety.

• Regular attendance in conformance with standards.

• May be required to work varying schedules to reflect business needs.

• Required to attend all mandatory training sessions and meetings.

• Perform other duties as assigned.

Your Qualifications Include

• Minimum of one (1) year guest service experience in hotel hospitality preferred.

• Experience with previous Property Management System, preferred Opera System.

• Ability to stand and walk for long periods of time required.

• Ability to work weekends, evening, holidays as necessary/required.