Front Office Agent

SupportFinity™; Washington (Washington County); On-site; USD 2,066,400 - 2,755,200; Full time

Benefits offered by this job

Paid Parental Leave

Health Insurance

Dental Insurance

Vision Insurance

Vacation, Sick and Holiday Pay

Company Basic Life Insurance

Company paid Accidental Death & Dismem

Company paid Short Term Disability

Company paid Long Term Disability

401(k) Retirement Plan

Job summary

SupportFinity™ is seeking a Guest Services Agent to greet guests, register them, and assist with checkout, delivering friendly, attentive service.

Responsibilities include upselling hotel services, knowing room categories, handling payments, and resolving guest inquiries with professionalism. Flexibility to work mornings, evenings, weekends, and holidays is required.

Qualifications

• High School Diploma or equivalent.
• Customer Service experience required, preferably in hospitality.
• Fluent English; other languages beneficial.

Responsibilities

• Greet guests and complete the registration process, inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and guiding guests to their rooms.

Skills

Customer Service

English fluency

Education

High School Diploma or equivalent

Tools

Hilton systems

Job description

Job Description

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.

Responsibilities

• Greet guests and complete the registration process, including inputting and retrieving information from the computer, confirming guest information and room rate, selecting rooms, coding electronic keys, promoting marketing programs, providing a welcome packet, and ensuring guests know the location of their room or have a bell person accompany them.
• Assist guests with check‑out, ensuring rooms and services are correctly accounted for, using the point‑of‑sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change, and processing gift certificates and cards.
• Demonstrate a thorough knowledge of hotel information, including room categories, rates, packages, promotions, the local area, and other general product knowledge, and answer guest questions and inquiries.
• Use up‑selling techniques to promote hotel services and facilities and to maximize room occupancy.
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner.
• Field guest complaints, conduct research, and negotiate solutions for guest satisfaction.
• Receive, input, retrieve, and relay messages to guests.

Qualifications and Requirements

• High School Diploma or equivalent.
• Customer Service experience required, preferably in hospitality.
• Hilton systems experience preferred but not required.
• Ability to speak, read, and write fluent English; other languages beneficial.
• Standing for long periods of time required.
• Carrying, lifting, or pulling items weighing up to 50 pounds.
• Will be required to work a flexible schedule, including mornings, evenings, weekends, and holidays.

Benefits

• Paid Parental Leave
• Health Insurance
• Dental Insurance
• Vision Insurance
• Vacation, Sick and Holiday Pay
• Company Basic Life Insurance
• Company paid Accidental Death & Dismemberment
• Company paid Short Term Disability
• Company paid Long Term Disability
• 401(k) Retirement Plan

Equal Opportunity Employer

EOE - minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation

We are a drug free workplace. Pre‑employment background assessment required.