Front Office Agent

Kozy Hotel Houston North; Texas; On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Health benefits including fully paid

Paid time off and holidays

Employee discounts on stays

Advancement opportunities

Cross-training

Stylish work environment

Job summary

Kozy Hotel Houston North is seeking a Front Desk Agent to warmly greet guests, manage reservations, and handle check-ins and check-outs with precision.

You will coordinate with housekeeping, handle payments, and resolve guest concerns while upselling hotel amenities when appropriate. The role requires strong communication, multitasking, and a guest-first mindset in a fast-paced environment.

Qualifications

• Previous front desk or customer service experience (hospitality preferred).
• Strong communication skills and a calm, solution-oriented approach.
• Familiarity with hotel systems (StayNTouch is a bonus) is a plus.
• Ability to multitask and stay composed in a fast-paced environment.
• Flexibility to work mornings, evenings, weekends, and holidays as needed.
• A team-first attitude and a genuine desire to make guests feel welcome.

Responsibilities

• Greet guests with warmth and professionalism, ensuring a smooth check-in and check-out process.
• Manage reservations, room assignments, and guest inquiries via phone, email, and in person.
• Handle payments, verify IDs, and maintain accurate records in our property management system.
• Resolve guest concerns with empathy and efficiency, escalating issues when needed.
• Coordinate with housekeeping and maintenance to ensure room readiness and guest satisfaction.

Skills

Front desk experience

Customer service

Communication skills

StayNTouch knowledge

Multitasking

Flexibility

Job description

Description

Join the team that’s redefining hospitality. Kozy Hotel blends comfortable design and personalized service to create a guest experience that’s anything but ordinary. We’re seeking a Front Desk Agent who thrives on connection, precision, and delivering moments of delight.

What You’ll Do

As a Front Desk Agent, you’ll be the face of Kozy—welcoming guests, solving problems, and setting the tone for a seamless stay. Your responsibilities will include:

• Greeting guests with warmth and professionalism, ensuring a smooth check-in and check-out process
• Managing reservations, room assignments, and guest inquiries via phone, email, and in person
• Handling payments, verifying IDs, and maintaining accurate records in our property management system
• Resolving guest concerns with empathy and efficiency, escalating issues when needed
• Coordinating with housekeeping and maintenance to ensure room readiness and guest satisfaction
• Promoting hotel amenities, local attractions, and upselling services when appropriate
• Maintaining a clean, organized, and secure front desk environment

Requirements

What You Bring

We’re looking for someone who’s sharp, personable, and ready to grow. Ideal candidates will have:

• Previous front desk or customer service experience (hospitality preferred)
• Strong communication skills and a calm, solution-oriented approach
• Familiarity with hotel systems (StayNTouch is a bonus) is a plus
• Ability to multitask and stay composed in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, and holidays as needed
• A team-first attitude and a genuine desire to make guests feel welcome

What We Offer

• Competitive hourly pay
• Paid time off and holiday pay
• Health benefits including fully company paid medical, dental and vision
• Employee discounts on hotel stays and amenities
• Opportunities for advancement and cross-training
• A stylish, supportive work environment where your ideas matter

Ready to join a hotel that’s anything but cookie-cutter?