Front Office Agent

MedStar Health; St. Louis (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading company in hospitality is seeking a dedicated guest service representative to support its front desk operations at Live! by Loews - St. Louis. The role involves welcoming guests, handling reservations, and ensuring a smooth check-in and check-out process. Ideal candidates will have excellent communication skills, a friendly demeanor, and the ability to work flexible hours, including evenings and weekends.

Qualifications

• General knowledge of hotel departments required.
• Excellent oral and written communication skills are essential.
• Ability to work a flexible schedule, including weekends and holidays.

Responsibilities

• Welcome and register guests efficiently and professionally.
• Handle check-out and cash transactions according to hotel policies.
• Coordinate with other departments to meet guest requests.

Skills

Communication

Guest Service

Teamwork

Tools

Property Management Software

Job description

Live! by Loews - St. Louis, MO is a branded collaboration between Loews Hotels & Co, The Cordish Companies and the St. Louis Cardinals, one of the most beloved sports franchises in the country. The hotel is part of phase two of the already successful Ballpark Village Live! complex and delivers unscripted, locally handcrafted Loews experiences for both group and leisure guests. Live! by Loews - St. Louis features 216 guestrooms, 17,000 square feet of meeting and event space with spectacular views and multiple food & beverage outlets, including an outdoor lounge and a Bourbon Bar.

This position needs open availability to include training and coverage of intermittent night audit shifts.

Performs a variety of guest service activities in an exceptionally friendly, professional, and efficient manner commensurate with the demands of a world-class hotel. Registers guest, assigns rooms, settles guest accounts, and coordinates with other departments to satisfy guest requests. The position is challenging, varied and offers the opportunity to work flexible hours and meet many new people.

Job Specific

• Welcome and register guests in an outstanding friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
• Obtain necessary credit and payment information from guests
• Provide check cashing and foreign currency conversion for hotel guests
• Coordinate with other hotel departments to satisfy guest requests
• Provide detailed information about hotel facilities and operating hours
• Adhere completely to all Loews Hotels Star Service Standards
• Sell rooms in accordance with Front Desk sales strategies
• Receive and transmit guest messages
• Perform check-out and cash handling activities in accordance with all hotel cashiering and credit policies
• Distribute and coordinate completion of SQS survey cards during guest check-out
• Read Group Profiles and Banquet Event information on a daily basis
• Maintain the cleanliness and excellent condition of equipment and work area
• Other duties as assigned
• Maintains clean and excellent condition of Front Desk area
• Maintains proper stock of all supplies in Front Office
• Executes emergency procedures in accordance with hotel standards
• Notifies appropriate individuals and departments of any problems or unusual matters of significance
• Attends all appropriate hotel meetings and training sessions
• Is polite, friendly, and helpful to guest, employees and management

• Promotes and applies teamwork skills at all times
• Complies with all hotel standards, policies, and rules
• Complies with safety regulations and procedures
• Remains current on hotel information and changes

General

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation:

• General knowledge of hotel departments
• Excellent communication skills - oral and written
• Excellent guest service skills
• Knowledge of computer programs utilized in property management
• Able to work a flexible schedule, including weekends and holidays
• Must be able to stand for an eight-hour shift