Front Office Agent

San Francisco International Airport; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

An innovative hotel at San Francisco International Airport is seeking enthusiastic Front Office Associates to enhance guest experiences. This role allows you to engage with travelers, manage registrations, and provide essential information about hotel services. Enjoy a dynamic work environment where your contributions directly impact guest satisfaction. With a commitment to hospitality and a supportive team culture, this position offers opportunities for career growth. If you have a passion for service and thrive in a fast-paced setting, this is the perfect opportunity for you to join a leading hotel brand and make a difference in the travel experience.

Benefits

Free Room Nights

Medical, Prescription, Dental, and Vision Insurance

Paid vacation, sick days, and holidays

Paid Family Bonding Time

Free colleague meals during shift

Discounts at various retailers

Qualifications

• Desire to satisfy the needs of others in a fast-paced environment.
• Ability to stand for long periods and work flexible hours.

Responsibilities

• Manage guest registration and communicate hotel services.
• Process payments and respond to guest inquiries.

Skills

Customer service

Verbal communication

Written communication

Basic computer skills

Job description

Company Description
As the only “on airport hotel”, Grand Hyatt at SFO is conveniently and seamlessly integrated into SFO with direct access to all terminals as well as BART via the hotel’s very own AirTrain station. This outstanding property will have 351 luxurious guest rooms and suites, 15,000 sq. ft. of flexible meeting space, a 24-hour Market for our “on-the-go” travelers, a lobby Bar to enjoy a drink with friends while watching planes on the tarmac, a state of the art Fitness Center, an exclusive Grand Club, and the innovative full service Quail & Crane Restaurant with an open kitchen concept and Sushi Bar. Grand Hyatt at SFO aims to achieve AAA Four Diamond status as well as LEED Gold Certification (Leadership in Energy and Environmental Design).

Overview
At Hyatt, we believe in the power of belonging- of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job - it's a career for people who care.

Step off the AirTrain and into the lobby of Grand Hyatt at SFO. Enjoy luxurious hotel rooms and suites that feature stunning views of the bay and airport through soundproof floor-to-ceiling windows. Enjoy culinary delights or have a drink with friends in our bar without ever leaving the airport, or take the train to the heart of San Francisco.

Our guests get to stay above it all in one of 351 hotel rooms with soundproof floor-to-ceiling windows overlooking the bustle of San Francisco International Airport. Opt for an ultramodern Executive Suite for spacious entertaining and stunning views of the bay and the airport.

Click here to apply

Responsibilities

Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives the opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquiries. You'll be the face of Hyatt as a Front Office Associate.

This is an hourly position with a compensation of $26.57.

We Offer Excellent Benefits:

• Free Room Nights, Discounted and Friends & Family Room Rates
• Medical, Prescription, Dental, and Vision Insurance
• Paid vacation, sick days, and holidays.
• Paid Family Bonding Time and Adoption Assistance
• Free colleague meals during shift
• Discounts at various retailers - Apple, AT&T, Verizon, Headspace, and many more

Why make a good decision when you can make a Timeless one by applying for your next career opportunity with a Grand Hyatt hotel? Grand Hyatt hotels provide superior services and elevated experiences. Looking for a Timeless beginning in your next career? Apply today at careers.hyatt.com.

Qualifications

• A true desire to satisfy the needs of others in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods of time.
• Must be able to work a flexible schedule, AM or PM shifts, weekends, and holidays.
• Proficient in basic computer skills.
• Customer service experience preferred.

Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, national origin, or protected veteran status.