Front Office Agent

SH Hotels & Resorts; San Francisco (CA); On-site; USD 100,000 - 125,000; Full time

Job summary

Join a mission-driven luxury hotel brand that values thoughtful service and a commitment to sustainability. As a Front Office Agent, you will be the first point of contact for guests, ensuring their experience is seamless and welcoming. This role is perfect for those who are passionate about hospitality, enjoy meeting new people, and thrive in a dynamic environment. With a culture that emphasizes collaboration and respect for nature, you will play a key role in reflecting the brand's values and providing exceptional service. If you are ready to make a difference in the lives of guests and contribute to a caring team, we would love to hear from you.

Qualifications

• 1+ year experience in hotel operations or guest service.
• Ability to communicate in a secondary language is a plus.

Responsibilities

• Ensure guests have a relaxing and effortless experience.
• Provide impeccable service at arrival, departure, and throughout the stay.

Skills

Guest Service

Multi-tasking

Detail Oriented

Team Player

Flexibility

Secondary Language

Job description

Life at SH is based on a simple idea: the world is beautiful and we want to keep it that way. But we can’t do it alone. That’s why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us.

The Front Offices at SH Hotels & Resorts are at the heart of every hotel, and our front-of-house staff are some of the most important members of the team, because they are the first to meet our guests. They also have the first opportunity to provide them with impeccable service, and often to reflect a first glimpse of the brand’s best self.

We’re currently searching for a warm, welcoming, articulate Front Office Agent to ensure that every guest’s experience is relaxing and effortless—at arrival and departure and all through the stay. If you love meeting new people, being of service, and helping to grow a great brand, we’d love to chat.

About You

1. Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience.
2. Ability to speak a secondary language is a plus.
3. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented.
4. Is flexible and willing to meet the demands of a 24-hour operation.

About Us

Our culture is caring and thoughtful, and we deliver good-natured and informed service, perfectly executed to evoke a sense of fulfillment and well-being. As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, SH Hotels & Resorts is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group.

SH Hotels and Resorts is an equal opportunity employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

SH Hotels & Resorts is an Equal Opportunity Employer.