Front Office Agent

Benchmark Hospitality at DU; Roanoke (TX); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

Free parking on-site

Tuition reimbursement

401k matching

Free lunch

Job summary

Benchmark Hospitality at Deloitte University is seeking a Front Desk/Guest Services professional in Westlake, Texas. The position offers full-time hours with an hourly pay rate of $18 and a strong commitment to guest satisfaction and service excellence.

You will check guests in and out, handle calls, coordinate service requests, and assist with guest inquiries while supporting a welcoming, associate-focused environment at Deloitte University.

Qualifications

• Previous guest or customer service experience preferred.
• Knowledge of Microsoft Outlook preferred.
• Valid Texas Driver’s License with good driving record preferred.

Responsibilities

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Check guest out ensuring satisfactory stay at the hotel.
• Answer and process all incoming/outgoing guest and in-house calls.
• Responsible for Maintenance Service ticket input and tracking.
• Ensure guest name badges are created and organized based on the group arrivals.
• Be knowledgeable of all the services provided by the hotel to answer guest questions.
• Assist with answering phones and distributing guest luggage.

Skills

Customer service

Guest relations

Tools

Microsoft Outlook

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands-on approach focused on exceptional service, operational excellence, and long-term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

• High-end private hotel and conference center called Deloitte University. Closed to the public.
• 1,400 hotel rooms - all single occupancy, no suites.
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
• 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields (all available to our associates to use!)
• All professional clientele. No weddings, holiday parties, school groups, or other social-type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com
• Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on-site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What You Will Have An Opportunity To Do

BASIC FUNCTION:

• Status: Full Time
• Availability: Full Availability
• Pay Rate: $18 per hour
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Essential Functions

• Check guest in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Check guest out ensuring satisfactory stay at the hotel.
• Answer and process all incoming/outgoing guest and in-house calls.
• Responsible for Maintenance Service ticket input and tracking.
• Ensure guest name badges are created and organized based on the group arrivals.
• Be knowledgeable of all the services provided by the hotel to answer guest questions.
• Assist with answering phones and distributing guest luggage.
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Job Category: DUCareersInHotel

What are we looking for?

Qualifications

• Previous guest or customer service experience preferred.
• Good computer skills. Knowledge of Microsoft Outlook preferred.
• Valid Texas Driver’s License with good driving record preferred.

Compensation

$18

$18

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.