Front Services Agent

Benchmark Hospitality at DU; Roanoke (TX); On-site; USD 25,000 - 26,000; Full time

Benefits offered by this job

Employee culture

Paid holidays

Vacation days

Weekly pay

Career development

Free lunch

Medical insurance

401k match

Tuition reimbursement

Free parking

Uniforms provided

Hotel discounts

Job summary

Pyramid Global Hospitality is seeking a Front Services Agent for the Deloitte University Hotel & Conference Center in Westlake, Texas. The role handles guest greetings, luggage handling, room key handouts, and valet parking while upholding service standards.

Work includes providing route guidance, assisting with luggage, and supporting shuttle operations. This is a full‑time, primarily 2nd shift position with competitive hourly pay and growth opportunities within Benchmark Hospitality venues.

Qualifications

• Experience in guest or customer service preferred.
• Texas Driver’s License with clean driving record.
• Must be over 21 years old for vehicle driving insurance purposes.

Responsibilities

• Greet guests and assist with luggage upon arrival.
• Provide valet parking and park/retrieve guest vehicles.
• Give directions and information about hotel services.
• Deliver items to guest rooms and assist with shuttle duties.
• Conduct hotel tours for new guests.

Skills

Customer service

Driver's license

Job description

Pyramid Global Hospitality is a leading hospitality management company with a portfolio of more than 200 hotels and resorts and over 18,000 associates across the United States, Caribbean, and Europe. Our platform includes Benchmark Resorts & Hotels, a collection of distinctive independent properties; Axiom Hospitality, our European hotel management company; and PYRAMIDWORKS, which provides integrated workplace and facilities services. With corporate offices in Boston, The Woodlands, Texas, and London, Pyramid combines global scale with a hands‑on approach focused on exceptional service, operational excellence, and long‑term partnerships.

At Pyramid, our people are at the heart of everything we do. We are committed to creating an environment where associates are respected, supported, and empowered to grow their careers. Team members have the opportunity to collaborate directly with experienced leaders, take on meaningful stretch assignments, and gain exposure to a diverse portfolio of properties, brands, and markets. Whether you are beginning your hospitality career or bringing years of experience, you'll find opportunities to learn, develop, and make an impact.

Our commitment to associates, guests, owners, and the communities we serve has helped make Pyramid and our properties among the most recognized in hospitality. From being named among the best places to work by respected publications such as USA Today, The Boston Globe, and The Houston Chronicle to earning top travel accolades from Travel + Leisure, Condé Nast Traveler, Forbes Travel Guide, and U.S. News & World Report, these recognitions reflect the culture, service excellence, and commitment to people that define the Pyramid experience.

About Our Property

Deloitte University Hotel & Conference Center - Benchmark Hospitality

• High‑end private hotel and conference center called Deloitte University. Closed to the public.
• 1,400 hotel rooms - all single occupancy, no suites.
• Nine restaurants and lounges including a Starbucks and Seattle's Best Coffee, and three sit down restaurants.
• 200,000 square feet of meeting space - Ballrooms, Amphitheater and classrooms.
• Fitness Center, jogging trails and sports fields (all available to our associates to use!)
• All professional clientele. No weddings, holiday parties, school groups, or other social‑type events.
• Located in Westlake, Texas - near Keller, Southlake, and Roanoke.
• For more information about our property, check our website: BenchmarkHotelDFW.com
• Property is managed by Benchmark Hospitality at Deloitte University.

Benefits & Perks

• Awesome Employee Focused Culture with many Associate Events!
• Closed many weekends and most holidays - 10 days of holiday pay.
• Up to 14 Vacation & Sick days per year.
• Weekly pay!
• Leadership and Career development programs. Many opportunities to grow and transfer to new positions.
• Free Lunch in our newly remodeled Associate Cafeteria.
• Eligible for Medical Insurance and other awesome benefits within 30 days of employment.
• Employer matching 401k.
• Tuition Reimbursement.
• Free parking on‑site.
• Free uniforms and we will clean them!
• Benchmark Hospitality hotel discounts.

#PGH-DU #PGH-BMC Benchmark Hospitality

What You Will Have An Opportunity To Do

BASIC FUNCTION:

The Front Services Agent is responsible for greeting and welcoming all guests to the hotel in a friendly manner. This position will assist in unloading guests’ luggage, and rooming of guests in a professional manner that exemplifies the service commitment. In addition, they are also responsible for the handling of parking and retrieving of guest’s automobiles in a safe, quick and efficient manner, as well as giving directions and information on all hotel and area services.

• Status: Full Time
• Availability: 2nd Shift
• Pay Rate: $18 per hour
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Essential Functions

• Act at the first and last impression for guests arriving and departing our hotel.
• Greet guests as they arrive, unload luggage, and hand out hotel room keys and name badges.
• Provide a hotel tour to new guests explaining the various services and restaurants available at the hotel.
• Provide valet parking services to guests.
• Deliver items to guest rooms such as packages and laundry.
• Collect luggage and distribute on busy check out days.
• Drive company shuttle on various errands for guests.
• Location: Benchmark Hospitality at Deloitte University Hotel & Conference Center

Job Category: DUCareersInHotel

#IND100 #ZR75

What are we looking for?

Qualifications

• Previous guest or customer service experience preferred.
• Texas Driver’s License with good driving record required.
• Must be over 21 years old for vehicle driving insurance purposes.

Compensation

$19

$19

Pyramid Global Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.