Front Office Agent

EOS Hospitality; Orange Beach (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverages

401(k) with company match

Generous paid time off

Discounted travel program benefits

Job summary

Sun Outdoors Orange Beach is seeking a friendly, customer-focused Front Office Agent for the 2:00 pm–8:00 pm shift. This full-time role supports check-ins/check-outs, reservations, and guest inquiries in a welcoming resort setting with waterpark and amenities.

Responsibilities include handling payments, maintaining records, and assisting with guest concerns while coordinating with Resort Manager as needed. Join a vibrant team delivering memorable experiences to resort guests.

Qualifications

• High School Diploma or GED required.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.

Responsibilities

• Greet and welcome guests and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately.
• Answer phone calls, respond to inquiries, and share information about resort amenities.
• Handle payments and maintain accurate records.
• Resolve guest concerns professionally and efficiently.
• Coordinate with Resort Manager on comments and complaints.
• Distribute communications such as newsletters and notices.
• Maintain front desk and lobby area in a clean, organized state.
• Collaborate with other departments to ensure a seamless guest experience.

Skills

Customer service

Front desk

Hospitality

Communication

Microsoft 365

Multitasking

Detail oriented

Education

High School diploma or GED

Tools

Microsoft 365

Job description

Sun Outdoors Orange Beach is seeking a friendly, customer-focused full-time Front Office Agent to join our team for the 2:00 pm to 8:00 pm shift. As a key member of our Front Office team, you will be responsible for providing exceptional hospitality, assisting guests with check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors. This is a great opportunity to work in a fun, fast-paced resort environment while helping guests enjoy our accommodations, waterpark, and other amenities.

Key Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain petty cash fund.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Qualifications & Requirements

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work 2:00 pm to 8:00 pm shifts, including weekends, and holidays as needed.

Why Join Us?

• Work in a vibrant, resort environment with a supportive team.
• Competitive pay and employee perks.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.

This is a full-time year-round position working at Sun Outdoors located in Orange Beach, AL. Flexible scheduling required, including nights, weekends, and holidays. We offer medical, dental, vision coverages, and a 401(k) with company match, a generous paid time off plan, and discounted travel program benefits for team members, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace