Front Office Agent

Default (All-EOS Job Aggregator); Orange Beach (AL); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

401(k) with company match

Paid time off

Job summary

Sun Outdoors Orange Beach is seeking a friendly, customer-focused Front Office Agent for the 2:00 pm to 8:00 pm shift. You will assist guests with check-ins and check-outs, handle reservations, and ensure a welcoming experience for all visitors in our resort environment.

This full-time role offers medical, dental, and vision coverage, a 401(k) with company match, generous paid time off, and employee travel program benefits as part of a lively Sun Outdoors team.

Qualifications

• High School Diploma or GED.
• Front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Proficient with Microsoft 365.
• Ability to multitask in a fast-paced environment.
• Detail-oriented, organized, and reliable.
• Professional appearance.
• Availability to work 2:00 pm to 8:00 pm shifts, including weekends and holidays as needed.

Responsibilities

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Skills

Customer service

Communication

Multitasking

Attention to detail

Professional appearance

Education

High School Diploma or GED

Tools

Microsoft 365

Job description

Sun Outdoors Orange Beach is seeking a friendly, customer-focused full-time Front Office Agent to join our team for the 2:00 pm to 8:00 pm shift. As a key member of our Front Office team, you will be responsible for providing exceptional hospitality, assisting guests with check-ins and check-outs, handling reservations, and ensuring a smooth and welcoming experience for all visitors. This is a great opportunity to work in a fun, fast-paced resort environment while helping guests enjoy our accommodations, waterpark, and other amenities.

Key Responsibilities:

• Greet and welcome guests warmly and provide excellent customer service.
• Process check-ins, check-outs, and reservations accurately and efficiently.
• Answer phone calls, respond to guest inquiries, and provide information about resort amenities and local attractions.
• Handle payments, process transactions, and maintain accurate records.
• Assist with resolving guest concerns or complaints professionally and efficiently.
• Sort through and send resort comments, suggestions, and complaints to the Resort Manager.
• Prepare and distribute resort communications such as rule reminders, violation notices, newsletters, et al.
• Ensure office supplies are sufficiently stocked and prepare supply orders as needed.
• Maintain a clean and organized front desk and lobby area.
• Work collaboratively with other departments to ensure a seamless guest experience.
• Uphold resort policies and procedures to ensure a safe and enjoyable environment for all guests.
• Other duties as assigned.

Qualifications & Requirements:

• High School Diploma or GED.
• Previous front desk, hospitality, or customer service experience preferred.
• Strong communication and interpersonal skills with a guest-first mindset.
• Intermediate to advanced computer proficiency, ability to use Microsoft 365.
• Ability to handle multiple tasks in a fast-paced environment.
• Must be detail-oriented, organized, and reliable.
• Maintain a professional appearance.
• Availability to work 2:00 pm to 8:00 pm shifts, including weekends, and holidays as needed.

Why Join Us?

• Work in a vibrant, resort environment with a supportive team.
• Competitive pay and employee perks.
• Gain valuable experience in hospitality and guest services.
• Be part of a fun and engaging resort community.

If you’re passionate about providing excellent customer service and creating unforgettable guest experiences, we’d love to hear from you!

This is a full-time year-round position working at Sun Outdoors located in Orange Beach, AL. Flexible scheduling required, including nights, weekends, and holidays. We offer medical, dental, vision coverages, and a 401(k) with company match, a generous paid time off plan, and discounted travel program benefits for team members, plus more! EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Qualifications

Skills

Behaviors

Preferred

Detail Oriented

Capable of carrying out a given task with all details necessary to get the task done well

Team Player

Works well as a member of a group

Motivations

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.