Front Office Agent

Sun Outdoors Carolina Pines; Bear Creek Township (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

401(k) with company match

Growth opportunities

Equal Opportunity Employer

Job summary

Sun Outdoors Myrtle Beach is seeking a Front Office Agent to be the friendly first face guests meet at check-in. You will keep front desk operations smooth in a fast-paced resort setting, delivering top-notch service and assisting guests throughout their stay.

You will greet guests, handle reservations and payments, coordinate with housekeeping and maintenance, and promote resort amenities while maintaining a clean, organized front desk. This full-time seasonal role offers growth opportunities.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred in hospitality.
• Strong communication and problem-solving skills.
• Able to multitask and stay calm under pressure.
• Comfortable using computers; PMS experience is a bonus.
• Flexible schedule including weekends and holidays.
• Reliable, positive and team-oriented.

Responsibilities

• Welcome guests and deliver friendly, high-quality service.
• Handle check-ins, check-outs, and reservations accurately.
• Answer questions, share resort information, and resolve guest concerns.
• Manage bookings, changes, and cancellations (in person, phone, email).
• Process payments and maintain accurate guest accounts.
• Coordinate with housekeeping and maintenance to ensure guest readiness.
• Promote resort amenities, events, and activities.
• Keep the front desk area clean and organized.
• Follow all policies, safety procedures, and standards.

Skills

Customer service

Communication

Problem solving

Multitasking

Composure under pressure

Education

High school diploma or GED

Tools

PMS

Job description

Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Myrtle Beach, where you'll be the first friendly face guests see. In this role, you'll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.

What You'll Do

• Welcome guests and deliver friendly, high-quality service
• Handle check-ins, check-outs, and reservations with accuracy
• Answer questions, share resort info, and resolve guest concerns
• Manage bookings, changes, and cancellations (in person, phone, email)
• Process payments and maintain accurate guest accounts
• Coordinate with housekeeping and maintenance to ensure guest readiness
• Promote resort amenities, events, and activities
• Keep the front desk area clean and organized
• Follow all policies, safety procedures, and standards

What We're Looking For

• High school diploma or GED required
• Customer service experience (hospitality a plus)
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Comfortable using computers; PMS experience is a bonus
• Flexible schedule, including weekends and holidays
• Reliable, positive, and team-oriented

Full-time, seasonal role at Sun Outdoors Myrtle Beach (Conway, SC)

• 401(k) with company match
• Additional growth opportunities

Sun Outdoors Ocean City is an Equal Opportunity Employer
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Qualifications

Skills

Behaviors

:

Motivations

:

Education

Experience

Licenses & Certifications

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.