Front Desk Agent

Blue Water; Cape Charles (VA); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Sick time

Holiday pay

Job summary

Blue Water is seeking a Front Desk Agent to warmly welcome guests and manage reservations, check-ins, and check-outs at Sun Outdoors Cape Charles. You will handle site charges, assist with planning and guest relations, open and close the guest service desk, and follow cash-handling procedures.

The role requires a friendly, energetic attitude, strong attention to detail, and the ability to work weekends, holidays, and evenings.

Qualifications

• High School Diploma or pursuit of a high school diploma, GED Equivalent.
• 1-3 years of the front desk, reservations, or customer service-oriented role.
• Must work well under pressure and in high-stress situations.
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines.

Responsibilities

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with planning to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of shift.
• Ensure the property is clean and orderly, and guests are always ready.
• Performs other duties as assigned
• Provides regular and reliable attendance

Job description

Sun Outdoors Cape Charles, 1511 Townfield Dr., Cape Charles, Virginia, United States of America

Job Description

Dive into Blue Water! We’re a fast-growing hospitality crew, bringing joy through RV resorts, campgrounds, hotels, and attractions since 2002. From cozy campsites to splashy water parks to luxe suites, we create unforgettable guest experiences.

INTRODUCTION TO ROLE:

The Front Desk Agent is the shining light that sets our guests’ experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in processes, providing a friendly demeanor and helpful attitude throughout. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role!

• Seasonal roles are not eligible for health benefits
• Seasonal roles are eligible for sick time and holiday pay.

WHO WE ARE LOOKING FOR:

• Must be enthusiastic, upbeat, and energetic
• Strong attention to detail
• Ability to work a diverse schedule, including weekends, holidays, and evening hours.

WHAT YOU WILL WORK ON:

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

• Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out of their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns.
• Use the Blue Water Way to deliver impactful guest interactions, from phone handling to face-to-face interactions.
• Support the concierge department by providing helpful guest relations, including directing guests, answering questions, and assisting with planning to support their stay at the property.
• Follow the daily procedure for opening and closing the guest service center, including ensuring a clean, orderly environment.
• Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, handing the ledger to the Front Desk, and dropping cash at the close of shift.
• Ensure the property is clean and orderly, and guests are always ready.
• Performs other duties as assigned
• Provides regular and reliable attendance

WHO YOU WILL WORK WITH:

The Front Desk Agent will report to the Assistant General Manager (AGM) or designee.

WHAT YOU BRING:

• High School Diploma or pursuit of a high school diploma, GED Equivalent
• 1-3 years of the front desk, reservations, or customer service-oriented role
• Must work well under pressure and in high-stress situations
• Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines

WHAT IT TAKES (PHYSICAL REQUIREMENTS):

The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete them with the same level of enthusiasm and dedication as your normal job duties.

Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board.

Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.

Sun Outdoors Cape Charles, 1511 Townfield Dr., Cape Charles, Virginia, United States of America