Front Office Agent

Wequassett; Myrtle Beach (SC); On-site; USD 24,000 - 30,000; Full time

Benefits offered by this job

Free Lunch

Free Health Club Membership

Discounted travel program benefits

Job summary

Embassy Myrtle Beach Resort is seeking a Guest Service Agent for a full-time on-site role. You will greet guests, answer calls, and assist with room details, amenities, and special requests to ensure a superb stay.

Responsibilities include maintaining knowledge of hotel operations, policies, and guest history, resolving complaints, handling folios, and coordinating with departments. Weekend and holiday availability is required; benefits include meal and gym access.

Qualifications

• 1 year of experience as a Guest Service Agent or similar hospitality role.
• Excellent communication and phone etiquette.
• Ability to multi-task and work weekends/holidays.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

Skills

Guest service

Job description

Embassy Suites Myrtle Beach
9800 Queensway Blvd
Myrtle Beach, SC 29572, USA

• Travel Required : No

Description

The Kingston Resorts is a 145-acre oceanfront resort on the north-end of Myrtle Beach. Less than 2 miles from Tanger Outlets and a short 20-minute trip to Broadway at the Beach. This resort is home to the Hilton Myrtle Beach Resort, Embassy Suites Myrtle Beach, Kingston Plantation Condos, and Royale Palms. This means many opportunities to help you grow your career to the next level.

Responsibilities

• Maintain complete knowledge of hotel operations, scheduled daily activities, and room products.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Answer telephone calls within 3 rings, using correct salutations and telephone etiquette.
• Ascertain callers' needs through open-ended questions.
• Describe room accommodations and all amenities.
• Accommodate special requests and designate such in the system following the hotel's standard operating procedures.
• Access guest history records to best service guests; maintain accurate information in guest history files.
• Resolve guest complaints, ensuring guest satisfaction.
• Obtain assigned bank and ensure accuracy of contracted monies. Always keep the bank secure.
• Communicate pertinent guest information to designated departments/personnel (i.e. special requests, amenity delivery).
• Present folio to guest and resolve any disputed charges.
• Assist all departments/executives in obtaining appropriate information regarding groups, inventory, and guest information.
• Perform additional duties, as assigned.

This is a Full-Time position working at the Embassy Myrtle Beach Resort. Flexible schedule is required, including weekends and holidays. We offer Free Lunch, Free Health Club Membership and discounted travel program benefits for team members and their family, plus more!

EOE / AA / M / F / Veterans / Disabled / Drug Free Workplace

Travel Required

No

Team Player

Works well as a member of a group

Dedicated

Devoted to a task or purpose with loyalty or integrity

Ability to Make an Impact

Inspired to perform well by the ability to contribute to the success of a project or the organization

Growth Opportunities

Inspired to perform well by the chance to take on more responsibility

Experience

Required 1 year: Guest Service Agent

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.