Front Office Agent

Trump Organization; Las Vegas (NV); On-site; USD 21,000 - 28,000; Full time

Job summary

Trump Hotel Las Vegas seeks a Front Office Agent to ensure a seamless arrival, stay, and departure experience for guests. You will guide guests to rooms, manage registrations, issue keys, and handle payments and currency exchanges with accuracy and courtesy.

The role requires 1–2 years of guest service or hospitality experience, the ability to work weekends/holidays, and a professional, multilingual approach to guest inquiries and VIP services.

Qualifications

• Experience in guest service or hospitality settings.
• Ability to communicate effectively with guests and colleagues.
• Multilingual abilities are desirable and beneficial.

Responsibilities

• Assist guests with VIP registration and room assignment.
• Code electronic keys and verify room numbers and rates.
• Assist with check-out payments and record transactions.
• Provide information on hours, events, and VIP programs for guests.
• Respond to guest requests and forward to appropriate staff.
• Resolve guest concerns and complaints with professional discretion.

Skills

Guest service experience

Hospitality experience

Multilingual capability

Education

High school graduate or equivalent

Four year college degree preferred

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Front Office Agent

Las Vegas, NV, US

2 days ago Requisition ID: 1547

POSITION PURPOSE:

Ensure the guest experience is seamless during the arrival and departure process and throughout the stay. Acquaints each guest with room and features.

ESSENTIAL FUNCTIONS:

Completes VIP registration process by inputting and retrieving information from a computer system, confirming pertinent information including number of guests and room rate. Makes appropriate selection of rooms based on guest needs. Codes electronic keys. Non-verbally confirm the room number and rate.

Ensures guest knows location of room and arranges for associate to accompany guest to room. Provides welcome packet containing room keys, tokens of our appreciation, gifts, etc. to guest.

Work with Leader to ensure rooms and services are correctly accounted for within guest statement. Properly accounts for complimentary services provided by the resort, for the guest.

Assists guest with check out payments or charges. Accepts and records vouchers, credit, traveler's checks, and other forms of payment. Converts foreign currency at current posted rates.

Greets guests immediately with a friendly and sincere welcome. Uses a positive and clear speaking voice, listens to understand requests, responds with appropriate action and provides accurate information such on outlet hours, special VIP programs, events, etc.

Receives special requests from guests, and forwards requests to appropriate associates for decisions and actions. Establish food safety/sanitation standards in compliance with federal and state regulations.

Promptly answers the telephone and web inquiries. Inputs messages into the computer and tells other associates of special guest needs.

Retrieves messages and communicates the content to the guest. Retrieves mail, packages and facsimiles or other special items as requested.

Field guest complaints, conducting thorough research to develop the most effective solutions and negotiate results. Listens and extends assistance in order to resolve problems such as price conflicts, insufficient heating or air conditioning, etc.

Remains calm and alert especially during emergency situations and heavy resort activity. Plans and implements detailed steps by using experienced judgment and discretion.

QUALIFICATION STANDARDS:

EDUCATION

High school graduate or equivalent required. Four year college degree preferred.

EXPERIENCE

One to two years of prior guest service experience are preferred. Prior hospitality experience is also preferred. Ability to speak multiple languages is desirable. Must be able to work varied shifts, to include weekends and holidays.

OTHER

Must be at least 21 years of age.

"Trump Hotel Las Vegas participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company."