Guest Engagement Specialist (Full-Time)

Trump International Hotels Management LLC; Las Vegas (NV); Sur place; USD 32 000 - 42 000; Plein temps

Résumé du poste

Trump Las Vegas is seeking a Guest Engagement Specialist to professionally interact with guests, book customized hotel reservations by phone, and ensure superior service. You will answer calls, assist with planning stays, and confirm bookings while maximizing revenue.

The role requires strong communication, brand knowledge, and a proactive, hospitality-driven approach in a luxury environment. Applicants should have high school completion, 21+ years of age, and may have travel industry

Qualifications

• High School graduate or equivalent required.
• Prior Reservations, Front Office or travel industry experience preferred; must work varied shifts including weekends/holidays.
• Must be at least 21 years of age; additional language ability preferred.

Responsabilités

• Answer and efficiently handle all incoming calls.
• Assist guests in planning and booking reservations for hotel rooms and services.
• Confirm room reservations while focusing on maximizing revenue.
• Record guest needs and preferences into the correct software.
• Provide wake-up calls, respond to inquiries via email, and relay messages to relevant teams.
• Maintain up-to-date knowledge of hotel promotions and Trump Hotels features.

Connaissances

Excellent communication

Brand knowledge

Persuasive sales

Luxury service standards

Formation

High School graduate

Description du poste

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Guest Engagement Specialist (Full-Time)

Staff Las Vegas, NV, US

28 days ago Requisition ID: 1537

POSITION PURPOSE:

The Guest Engagement Specialist will utilize excellent communication skills, extensive brand knowledge, persuasive sales ability, and luxury service standards during interactions with future & current guests while booking customized hotel reservations via telephone.

ESSENTIAL FUNCTIONS:

Answer and efficiently handle all incoming calls.

Assist guests in planning and booking reservations for hotel rooms and services.

Confirm room reservations while focusing on maximizing revenue.

Actively collect and meticulously record guest needs & preferences into the correct software.

Complete assigned job duties during assigned shift to include but not limited to corresponding to guest inquiries via email, inputting reservations and rooming lists, inputting the callers requests into the correct software, delivering personalized wake up calls, advising guests, colleagues and leadership of any messages, mail and faxes received for Trump Las Vegas or other Trump Hotels properties.

Meet or exceed luxury service standards for relevant Guest Experience Touchpoints.

Ensure hotel functions and services are up to date to ensure efficient response to guest inquiries.

Offer accurate information about the city and surrounding attractions of Trump Hotel Properties when asked by guests .

Enhance the Trump Card Member Experience and thoughtfully respond to all inquiries.

Handle all guest interactions with the highest level of hospitality and professionalism .

Post deposits, No-Show, and cancellation charges for Trump Las Vegas.

Stay apprised of current rates, rate changes and all hotel promotions within the Trump Hotel Collection.

Pass on requests in a timely and accurate manner to appropriate departments via either email, phone or HotSoS.

Ensure proper VIP codes are being utilized and send pertinent information to Attaché .

Promptly & courteously handle all guest questions when it comes to reservations, hotel issues, in house guest requests, assistance with room changes, and billing inquiries.

Provide follow up calls to guests for escalation issues for Trump Las Vegas or other Trump Hotels Properties.

Arrange early check in or late check out requests for all hotel guests (ensuring availability is properly checked) for Trump Las Vegas.

Possess general understanding of all hotel departments and deep knowledge of Trump Hotels unique selling features .

QUALIFICATION STANDARDS:

EDUCATION

High School graduate or equivalent required.

EXPERIENCE

Prior Reservations, Front Office or travel industry experience preferred. Must be able to work varied shifts, to include weekends and holidays.

LICENSES OR CERTIFICATES

No special licenses or certificates required.

OTHER

Must be at least 21 years of age. Additional language ability preferred.

Trump Hotel Las Vegas participates in the federal E-Verify program, an electronic system that verifies employment authorization in the United States by comparing information from an employee's Form I-9, Employment Eligibility Verification, with government databases. The company uses E-Verify only after an employee has accepted a job offer and completed the Form I-9. The company does not use E-Verify to pre-screen job applicants or candidates who have not received a job offer from the company.