Front Office Agent

The Perry Hotel Naples; Key West (FL); On-site; USD 19,286 - 30,307; Full time

Benefits offered by this job

Competitive Wages

Employee Housing

Paid Vacation Time

7 Paid Holidays

Employer-Sponsored Health Plans

Dental Insurance

Vision Insurance

Disability Insurance

Supplemental Insurance

Life Insurance

401K with Company Match

Job summary

The Perry Hotel in Key West is a 100-room boutique property offering guest-focused service and a nautical-inspired experience. The Front Desk role involves greeting guests, checking them in and out via the PMS, and coordinating with housekeeping to ensure room readiness.

Strong communication in English, basic math, and the ability to work flexible hours including evenings, weekends, and holidays are essential. Prior front desk experience is preferred but not required.

Qualifications

• High School Diploma or equivalent.
• Prior Front Desk experience preferred, but not required.

Responsibilities

• Greets guests courteously, and can check guests in and out of the PMS.
• Possesses knowledge of all hotel and marina services as well as hours of operation.
• Maintains and controls room inventory and availability, and coordinates with Housekeeping.
• Monitors the arrival emails and responds to guest requests.
• Completes checkout procedures for guests.

Education

High School Diploma or equivalent

Job description

About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities/Duties

• Possesses knowledge of all hotel and marina services as well as hours of operation.
• Greets guests courteously, and can check guests in and out of the PMS.
• Possesses knowledge of reservation and billing systems.
• Maintains and controls room inventory and availability, and coordinates with Housekeeping.
• Possesses knowledge of the hotel's credit policies.
• Possesses knowledge of hotel products, rates, and special promotions.
• Monitors the arrival emails and responds to guest requests.
• Monitors and responds to Helix notifications.
• Checks in Resort Pass guests.
• Possesses knowledge of, and uses, emergency procedures.
• Conducts inventory of and restocks supplies.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
• Runs a detailed shift audit by employee, and balances daily work to computers.
• Maintains neatness of front desk work area.
• Performs all other related duties as assigned.

Education/Experience

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

Minimum Qualifications

• Good communication and interpersonal skills.
• Must have command of the English language.
• Effective time management and task prioritization skills.
• Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
• Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
• Basic mathematical skills.
• Able to stand, sit and continuously move for extended periods of time.
• Must be alert to the needs of guests and team members.
• Able to lift 50 pounds.
• Good hearing and vision with or without corrective lenses.

The Perry Hotel Offers It Employees

• Competitive Wages
• Employee Housing
• Paid Vacation Time
• 7 Paid Holidays
• Employer-Sponsored Health Plans
• Dental Insurance
• Vision Insurance
• Disability Insurance
• Supplemental Insurance
• Life Insurance
• 401K with Company Match
• And Much More

Come Join Our Team...