Front Office Agent

The Perry Hotel; Key West (FL); On-site; USD 34,000 - 48,000; Full time

Benefits offered by this job

Employee housing

Paid vacation time

7 paid holidays

Employer-sponsored health plans

Vision insurance

Disability insurance

Supplemental insurance

Life insurance

401K with company match

Job summary

The Perry Hotel in Key West, FL is seeking a friendly and detail-oriented Front Desk Associate to greet guests, check them in and out using the PMS, and manage reservations and billing.

Qualifications include a High School Diploma, strong English communication, and the ability to work flexible hours including evenings, weekends, and holidays. Prior front desk experience is preferred, with benefits including health plans and paid time off.

Qualifications

• High School Diploma or equivalent required. Excellent customer service and communication skills preferred.
• Ability to handle multiple guest requests with a positive attitude and attention to detail.
• Experience with front desk operations and POS/payment processing is a plus.

Responsibilities

• Greet guests courteously and assist with check-in/check-out using the PMS.
• Provide information about hotel amenities and local area.
• Manage reservations, billing, and room availability; coordinate with housekeeping.
• Maintain keys, safety procedures, and accuracy of guest accounts.
• Ensure smooth front desk operations and responsive guest service.

Skills

Customer service

Communication

Time management

Cash handling

Teamwork

Education

High School Diploma

Tools

PMS software

Reservation system

Job description

The Perry Hotel
7001 Shrimp Rd
Naval Air Station
Key West, FL 33040, USA

Description

About The Perry Hotel

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities/Duties:

• Possesses knowledge of all hotel and marina services as well as hours of operation.
• Greets guests courteously, ability to check guests in and out of the PMS.
• Possesses knowledge of reservation and billing systems.
• Maintains and controls room inventory and availability, coordinates with Housekeeping.
• Possesses knowledge of the hotel's credit policies.
• Possesses knowledge of hotel products, rates, and special promotions.
• Monitors the arrival emails and responds to guest requests.
• Monitors and responds to Helix notifications
• Checks in Resort Pass guests
• Possesses knowledge of, and uses, emergency procedures.
• Conducts inventory of and restocks supplies.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
• Runs a detailed shift audit by employee, and balances daily work to computers.
• Maintains neatness of front desk work area.
• Performs all other related duties as assigned.

Education/Experience:

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

Minimum Qualifications:

• Good communication and interpersonal skills.
• Must have command of the English language
• Effective time management and task prioritization skills
• Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
• Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
• Basic mathematical skills.
• Able to stand, sit and continuously move for extended periods of time.
• Must be alert to the needs of guests and team members.
• Able to lift 50 pounds.
• Good hearing and vision with or without corrective lenses.

The Perry Hotel offers its employees:

• Competitive Wages
• Employee Housing
• Paid Vacation Time
• 7 Paid Holidays
• Employer-Sponsored Health Plans
• Vision Insurance
• Disability Insurance
• Supplemental Insurance
• Life Insurance
• 401K with Company Match
• And Much More

Come Join Our Team...

#INDPH

Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.