Front Office Agent

EOS Hospitality LLC; Key West (FL); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Competitive wages

Employee housing

Paid vacation time

7 paid holidays

Employer-sponsored health plans

Vision insurance

Disability insurance

Supplemental insurance

Life insurance

401K with company match

Job summary

The Perry Hotel in Key West seeks a friendly Front Desk associate to warmly welcome guests, check them in/out, and coordinate with housekeeping and the PMS. You will need strong communication, English fluency, and the ability to handle a fast-paced, high-volume environment.

We offer competitive wages, housing options, paid time off, and benefits. Flexibility for evenings, weekends, and holidays is required to support a premier resort experience.

Qualifications

• High School Diploma or equivalent is required.
• Prior Front Desk experience is preferred but not required.
• Excellent communication and interpersonal skills.
• Ability to work evenings, weekends, and holidays.

Responsibilities

• Greet guests and check them in/out using the PMS.
• Know hotel and marina services and hours.
• Maintain and control room inventory; coordinate with Housekeeping.
• Monitor guest accounts and handle requests and billing.
• Conduct shift audits and balance daily work.
• Follow emergency procedures and security of keys.
• Perform checkout procedures and assist with reservations.
• Uphold cash handling accuracy at shift end.

Skills

Communication skills

English proficiency

Time management

Flexible schedule

Teamwork

Basic math

Physical stamina

Guest focus

Lifting ability

Education

High School Diploma or equivalent

Job description

The Perry Hotel
7001 Shrimp Rd
Naval Air Station
Key West, FL 33040, USA

The Perry Hotel combines exceptional service with upland hospitality experiences in order to create a destination with a nautical focus. The Perry Hotel is a 100-room boutique property that deftly balances modern design and amenities with the nostalgia and craft of a by-gone era.

Responsibilities

• Possesses knowledge of all hotel and marina services as well as hours of operation.
• Greets guests courteously, ability to check guests in and out of the PMS.
• Possesses knowledge of reservation and billing systems.
• Maintains and controls room inventory and availability, coordinates with Housekeeping.
• Possesses knowledge of the hotel's credit policies.
• Possesses knowledge of hotel products, rates, and special promotions.
• Monitors the arrival emails and responds to guest requests.
• Monitors and responds to Helix notifications
• Checks in Resort Pass guests
• Possesses knowledge of, and uses, emergency procedures.
• Conducts inventory of and restocks supplies.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
• Monitors guest accounts and notifies supervisor of any extreme changes to any guest account, or suspicious actions by guests.
• Runs a detailed shift audit by employee, and balances daily work to computers.
• Maintains neatness of front desk work area.
• Performs all other related duties as assigned.

Education & Experience

High School Diploma or equivalent. Prior Front Desk experience preferred, but not required.

Minimum Qualifications

• Good communication and interpersonal skills.
• Must have command of the English language.
• Effective time management and task prioritization skills.
• Must be able to work flexible and extended days/hours, including evenings, weekends and holidays.
• Thrive in a team-oriented, high-volume, fast-paced, guest-centric environment.
• Basic mathematical skills.
• Able to stand, sit and continuously move for extended periods of time.
• Must be alert to the needs of guests and team members.
• Able to lift 50 pounds.
• Good hearing and vision with or without corrective lenses.

Benefits

• Competitive Wages
• Employee Housing
• Paid Vacation Time
• 7 Paid Holidays
• Employer-Sponsored Health Plans
• Vision Insurance
• Disability Insurance
• Supplemental Insurance
• Life Insurance
• 401K with Company Match
• And Much More

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.