Front Office Agent

Hyatt Regency; Cleveland (OH); On-site; USD 30,000 - 40,000; Full time

Job summary

Join a leading hotel as a Front Office Agent where you will enhance guest experiences through effective communication and service. This entry-level role offers opportunities for growth in a supportive environment. Enjoy benefits like free hotel nights and discounts.

Benefits

12 free nights at Hyatt hotels

50% off at 1890 Restaurant

25% off at Marengo Spa

Affordable health, dental, and vision coverage

Paid holidays, sick days, and vacation days

Access to discounts through partners

Hotel gym access

Education assistance up to $1,000 annually

Qualifications

• Genuine desire to satisfy guest needs in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.

Responsibilities

• Responsible for guest registration and communicating hotel services.
• Processing payments and responding to guest inquiries.

Skills

Communication

Customer Service

Problem Solving

Job description

Join to apply for the Front Office Agent role at Hyatt Regency

At Hyatt, we believe our guests choose Hyatt because of our caring and attentive associates who focus on providing efficient service and meaningful experiences.

Organization: Hyatt Regency Cleveland

Summary: Front Office associates are responsible for guest registration and communicating hotel services and promotions. This role offers opportunities for casual conversations and directly impacts the guest experience. Responsibilities may include processing payments and responding to guest inquiries. If you have hotel front desk experience or an interest in hotel clerk roles, we would love to hear from you!

Click here to experience a ‘day in the life’ of a hospitality professional at a full-service hotel via our virtual reality experience.

Qualifications:

• A genuine desire to satisfy guest needs in a fast-paced environment.
• Refined verbal and written communication skills.
• Ability to stand for long periods.

Use your hotel experience to make a difference at Hyatt. To be considered immediately for the Front Office Associate position, click 'Apply Now' and complete your application on the Hyatt Careers Site.

Located in a historic building from 1890, Hyatt Regency Cleveland at The Arcade offers a unique hotel experience with easy access to downtown Cleveland, near entertainment and sports venues. The hotel features 293 rooms and 14,000 sq ft of meeting space, attracting diverse guests.

Reasons to join Hyatt Regency Cleveland:

• Be part of a caring company where people can thrive.
• Enjoy 12 free nights at Hyatt hotels worldwide after 90 days of employment.
• 50% off at 1890 Restaurant, 25% off at Marengo Spa.
• Affordable health, dental, and vision coverage after 30 days.
• Paid holidays, sick days, and vacation days.
• Access to numerous discounts through our partners.
• Convenient location near RTA stops and parking discounts.

Wellbeing:

• Access to ‘Headspace’ app and Hyatt Well-Check for mental health support.
• Hotel gym access.

Development Opportunities:

• Many internal promotion opportunities across Hyatt Hotels.
• Regular career discussions with managers.
• Extensive learning and development resources.
• Education assistance up to $1,000 annually.

Diversity and Inclusion:

Hyatt champions a culture of opportunity for all, recognized among the Best Places to Work for LGBTQ+ equality for 18 consecutive years. We foster an inclusive environment where everyone can bring their whole self to work.

Our core values are Respect, Integrity, Humility, Empathy, Creativity, and Fun. Hyatt is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity.

If you are what we are looking for, click the link and apply!

Additional Details:

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Management and Hospitality

Referrals can double your chances of interviewing at Hyatt Regency.