Front Office Agent

Loews Hotels & Co; Chicago (IL); On-site; USD 29,000 - 41,000; Full time

Benefits offered by this job

Competitive health & wellness benefits

Paid time off (Sick Days, Vacation, &

Tuition Reimbursement

Team Member Hotel Rates

Discounted Parking

Complimentary meals in Team Member Caf

Complimentary fitness center access

Community volunteer opportunities

Job summary

Loews Chicago Hotel is seeking a Front Office Agent to be the face of the property, delivering warm, professional service from check-in to check-out across a fast-paced environment.

You will greet guests, manage room assignments, handle payments, and promote hotel amenities while maintaining a clean, welcoming lobby area and providing proactive guest support.

Qualifications

• Minimum of one year guest service experience in hotel hospitality preferred.
• Experience with Property Management System, Opera preferred.
• Ability to stand and walk for long periods.
• Availability to work weekends, evenings and holidays as required.

Responsibilities

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms meeting guest preferences and special requests.
• Obtain and verify credit and payment information per hotel policies.
• Promote hotel services, amenities, and local attractions to enhance guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain cleanliness and appearance of Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team safety.
• Regular attendance per standards; vary schedules as needed; attend mandatory trainings.

Skills

Guest Experience

Clear Communicator

Proactive Problem Solver

Adaptable Team Player

Detail-Oriented

Tools

Opera System

Job description

Loews Chicago Hotel offers careers steps from Navy Pier and the Magnificent Mile. Team members deliver elevated hospitality with skyline and lake views in a central location that blends city energy, convenience and the comforts of home for guests.

Who We Are: Founded in 1960, Loews Hotels & Co operates iconic hotels and resorts across the U.S. Together, our diverse and welcoming teams craft exceptional experiences in iconic destinations.

Growth and belonging start here; you'll be valued for who you are and the goals you have. Whether your next career chapter involves making memories for guests or supporting our properties in our Corporate Office, every role-from Guest Services to Finance, Culinary to IT-offers opportunities to grow and make a meaningful impact.

Creating a Team Member experience where you belong no matter what age, race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status that makes you, you is a daily focus for us.

What We Offer:

• Competitive health & wellness benefits, retirement benefits
• Paid Sick Days, Vacation, Holidays & Paid Bereavement
• Training & Development opportunities, career growth
• Tuition Reimbursement
• Pet Insurance & Pet Bereavement
• Team Member Hotel Rates, other discounts, perks & more
• Discounted Parking
• Complimentary meals in Team Member Café while working
• Complimentary use of the fitness center
• Community volunteer opportunities
• Benefits are subject to eligibility and may vary by position

What We're Looking For

A warm and welcoming Front Office Agent who will be the face of Loews Hotels, creating memorable first impressions and delivering exceptional guest experiences from check-in to check-out. In this role, you'll combine professionalism with genuine hospitality, ensuring every guest feels valued and cared for. You'll thrive in a fast-paced environment where attention to detail and a proactive approach make all the difference.

Who You Are:

• Guest Experience Champion: You have a passion for hospitality and take pride in anticipating and exceeding guest needs.
• Clear Communicator: You excel in verbal and written communication, engaging guests and team members with clarity and professionalism.
• Proactive Problem Solver: You approach challenges with confidence and creativity, ensuring smooth operations and satisfied guests.
• Adaptable Team Player: You embrace change and work collaboratively, supporting your team and other departments to achieve shared goals.
• Detail-Oriented Professional: You maintain accuracy and efficiency in every task, from handling payments to managing guest inquiries.
• Veterans and military spouses encouraged to apply.

What You'll Do:

• Greet and register guests with warmth and professionalism, ensuring a seamless arrival experience.
• Assign rooms that meet guest preferences and special requests.
• Obtain and verify credit and payment information in accordance with hotel policies.
• Promote hotel services, amenities, and local attractions to enhance the guest experience.
• Respond to guest inquiries and resolve issues promptly and effectively.
• Maintain knowledge of upcoming events, group bookings, and banquet orders.
• Perform check-out procedures and handle cash transactions accurately.
• Monitor and maintain the cleanliness and appearance of the Front Desk and lobby area.
• Handle emergencies with professionalism, prioritizing guest and team member safety.
• Regular attendance in conformance with standards.
• May be required to work varying schedules to reflect business needs.
• Required to attend all mandatory training sessions and meetings.
• Perform other duties as assigned.

Your Qualifications Include:

• Minimum of one (1) year guest service experience in hotel hospitality preferred.
• Experience with previous Property Management System, preferred Opera System.
• Ability to stand and walk for long periods of time required.
• Ability to work weekends, evening, holidays as necessary/required.

The wage for this position is $25.62.

Visit this site to view benefits this role may be eligible for based on classification:

Loews Hotels Benefits