Front Office Agent

Default (All-EOS Job Aggregator); Carolina Pines (NC); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

401(k) with company match

Growth opportunities

Job summary

Sun Outdoors Myrtle Beach is seeking a Front Office Agent to be the first friendly face guests see and to create smooth, welcoming check-in experiences in a busy resort environment.

You will handle check-ins, payments, bookings, and guest inquiries while coordinating with housekeeping and maintenance to ensure readiness and guest satisfaction.

Qualifications

• High school diploma or GED required.
• Customer service experience preferred.
• Strong communication and problem-solving skills.
• Ability to multitask and stay calm under pressure.
• Comfortable using computers; PMS experience is a bonus.
• Flexible schedule including weekends and holidays.

Responsibilities

• Welcome guests and deliver friendly, high-quality service.
• Handle check-ins, check-outs, and reservations with accuracy.
• Answer questions, share resort info, and resolve guest concerns.
• Manage bookings, changes, and cancellations (in person, phone, email).
• Process payments and maintain accurate guest accounts.
• Coordinate with housekeeping and maintenance to ensure guest readiness.
• Promote resort amenities, events, and activities.
• Keep the front desk area clean and organized.
• Follow all policies, safety procedures, and standards.

Skills

Customer service

Communication

Problem-solving

Multitasking

Calm under pressure

Team-oriented

Education

High school diploma or GED

Tools

PMS

Job description

Description

Position Overview

Love helping people and staying busy? Join our team as a Front Office Agent at Sun Outdoors Myrtle Beach, where you’ll be the first friendly face guests see. In this role, you’ll create smooth, welcoming check-in experiences while keeping front desk operations running efficiently in a fun, fast-paced resort environment.

What You’ll Do

• Welcome guests and deliver friendly, high-quality service
• Handle check-ins, check-outs, and reservations with accuracy
• Answer questions, share resort info, and resolve guest concerns
• Manage bookings, changes, and cancellations (in person, phone, email)
• Process payments and maintain accurate guest accounts
• Coordinate with housekeeping and maintenance to ensure guest readiness
• Promote resort amenities, events, and activities
• Keep the front desk area clean and organized
• Follow all policies, safety procedures, and standards

What We’re Looking For

• High school diploma or GED required
• Customer service experience (hospitality a plus)
• Strong communication and problem-solving skills
• Ability to multitask and stay calm under pressure
• Comfortable using computers; PMS experience is a bonus
• Flexible schedule, including weekends and holidays
• Reliable, positive, and team-oriented

Full-time, seasonal role at Sun Outdoors Myrtle Beach (Conway, SC)

• 401(k) with company match
• Additional growth opportunities

Sun Outdoors Myrtle Beach is an Equal Opportunity Employer
EOE / AA / M / F / Veterans / Disabled / Drug-Free Workplace

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.