Front Office Administrator — Outpatient PT Team

Body One Health and Fitness LLC; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan with company match

Disability insurance

Paid holidays

Paid time off

Job summary

Body One Physical Therapy is seeking a Front Office Administrator for the North Meridian location in Indianapolis. This full-time role supports patients, therapists and clinic operations, with regular hours Monday–Friday, 9am–6pm. The position emphasizes professional communication, insurance coordination and accurate front desk duties.

The candidate will manage calls, scheduling, payments, and compliance with policies. Previous experience in a busy medical office is preferred.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in a busy medical office or front desk environment.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Effective computer and technology skills.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrated interest in self-development and the development of the staff.

Responsibilities

• Answer phones, take and/or triage calls.
• Schedule patients for services and help the team ensure treatment goals are met.
• Manage the schedule, waitlist and rescheduling needs for efficient operations.
• Communicate with patients to explain the clinic's practices for insurance, payment, and scheduling.
• Contact insurance companies before the patient’s first visit to verify insurance coverage and obtain authorization when required.
• Collect patients' co-payments and patient due balances at each office visit.
• Process incoming correspondence including emails, voicemails and faxes.
• Perform other office support work for PT team as needed.
• Assists to ensure compliance with Federal, Medicare and contractual guidelines and company compliance policies

Skills

Customer service

Communication

Scheduling

HIPAA compliance

Organizational skills

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

MS Office

Job description

Body One Physical Therapy is seeking a Front Office Administrator for the North Meridian location in Indianapolis. This full-time role supports patients, therapists and clinic operations, with regular hours Monday–Friday, 9am–6pm. The position emphasizes professional communication, insurance coordination and accurate front desk duties.

The candidate will manage calls, scheduling, payments, and compliance with policies. Previous experience in a busy medical office is preferred.