Physical Therapy Front Office Administrator

Body One Health and Fitness LLC; Indianapolis (IN); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Retirement plan with company match

Disability insurance

Paid holidays

Paid time off

Job summary

Body One Physical Therapy is seeking a Front Office Administrator for the North Meridian location in Indianapolis. This full-time role supports patients, therapists and clinic operations, with regular hours Monday–Friday, 9am–6pm. The position emphasizes professional communication, insurance coordination and accurate front desk duties.

The candidate will manage calls, scheduling, payments, and compliance with policies. Previous experience in a busy medical office is preferred.

Qualifications

• High school diploma or GED required; associate degree preferred.
• Experience in a busy medical office or front desk environment.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Effective computer and technology skills.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrated interest in self-development and the development of the staff.

Responsibilities

• Answer phones, take and/or triage calls.
• Schedule patients for services and help the team ensure treatment goals are met.
• Manage the schedule, waitlist and rescheduling needs for efficient operations.
• Communicate with patients to explain the clinic's practices for insurance, payment, and scheduling.
• Contact insurance companies before the patient’s first visit to verify insurance coverage and obtain authorization when required.
• Collect patients' co-payments and patient due balances at each office visit.
• Process incoming correspondence including emails, voicemails and faxes.
• Perform other office support work for PT team as needed.
• Assists to ensure compliance with Federal, Medicare and contractual guidelines and company compliance policies

Skills

Customer service

Communication

Scheduling

HIPAA compliance

Organizational skills

Multitasking

Professional demeanor

Education

High School Diploma or GED

Tools

MS Office

Job description

Ready to join a team where you can have meaningful impact? Body One Physical Therapy

currently has an opening for a Full Time Front Office Administrator available in our North Meridian location, Monday - Friday 9am - 6pm. This is a key role in our patient care team that supports our patients, physical therapists, and overall office operations. Come see us to learn more about this exciting role and be a part of our exceptional care team!

Company Overview

Body One Physical Therapy is a privately-owned PT provider with three offices on Indianapolis' north side. We provide unmatched, personalized health and wellness services to clients in an out-patient PT setting. Body OnePhysical Therapy views every patient and employee interaction as an opportunity to help that person reach their goals and provides world-class resources to assist. With a focus on personal and professional growth, Body One Physical Therapy seeks team members who have a vision for teamwork and success.

Job Summary

The role of a Front Office Administrator is the initial point of contact with patients and a liaison between patients and clinic staff. They are responsible for being able to effectively and professionally communicate company policy, procedures, insurance and benefits information while providing exceptional customer service. The position is responsible for following all office, compliance, Medicare and HIPAA privacy and security policies.

Responsibilities and Duties

• Answer phones, take and/or triage calls.
• Schedule patients for services and help the team ensure treatment goals are met.
• Manage the schedule, waitlist and rescheduling needs for efficient operations.
• Communicate with patients to explain the clinic's practices for insurance, payment, and scheduling.
• Contact insurance companies before the patient’s first visit to verify insurance coverage and obtain authorization when required. Communicate with patients to explain what will or will not be covered.
• Collect patients' co-payments and patient due balances at each office visit.
• Process incoming correspondence including emails, voicemails and faxes.
• Perform other office support work for PT team as needed.
• Assists to ensure compliance with Federal, Medicare and contractual guidelines and company compliance policies

Qualifications and Skills

• Min. High School Diploma or GED required; Associates Degree or college level business courses preferred.
• Previous experience in a busy medical office or similar face-to-face customer service environment requiring strong communication, organization, and follow-through skills required.
• Ability to communicate effectively and professionally with a wide variety of people.
• Strong organizational skills with attention to detail and accuracy.
• Effective computer and technology skills.
• Ability to handle multiple tasks in a very busy environment.
• Demonstrated interest in self-development and the development of the staff.

Benefits

Competitive pay and a professional, family-oriented working environment. A full-time position offers the following benefits: medical, dental, vision and life insurances, retirement savings with company match, short- & long-term disability, EAP, etc. as well as paid holidays and paid time off.

Apply online or in person at Body One Physical Therapy

8902 N. Meridian St., Ste 120 - Indianapolis, IN 46260