Front Office Administrator

ASMG; West Springfield (MA); On-site; USD 25,000 - 39,000; Full time

Job summary

ASMG in West Springfield, MA, is seeking a Front Office Administrator to join our headquarters. You will be the first point of contact for visitors, vendors, and employees, supporting day-to-day office operations and ensuring a professional, welcoming environment.

This entry-level role offers exposure to a busy office and opportunities for growth within the company. Responsibilities include greeting guests, answering calls, managing mail and deliveries, coordinating meetings, maintaining

Qualifications

• High school diploma or equivalent; associate degree preferred.
• 2+ years in front office, admin, or customer service.
• Proficient in Microsoft Office; strong organization and communication.

Responsibilities

• Greet and assist visitors, clients, and vendors professionally.
• Answer, screen, and direct incoming calls.
• Maintain a professional front desk area.
• Keep supply closets and lunchrooms stocked.
• Handle mail, packages, and deliveries.
• Schedule meetings and book conference rooms.
• Maintain office supplies inventory and orders.
• Assist with internal communications (memos, emails).
• Manage company contact lists, databases, filing.
• Assist Accounts Payable with checks for mailing.
• Light physical tasks up to 20 lbs.
• Other duties as assigned.

Skills

Organizational skills

Time management

Multitasking

Professional communication

Education

High school diploma or equivalent

Associate degree preferred

Tools

Microsoft Office

Job description

Position Title

Front Office Administrator

Location

West Springfield, MA

Job Category

MA Office

Pay Range

N/A

Salary Interval

Hourly

Position Description

ASMG is a rapidly growing vertically integrating pavement preservation company committed to delivering high-quality services and products to our clients. The front desk administrator at our headquarters is the initial point of contact to visitors, vendors, and employees You will assist in various administrative tasks that support our office operations. Your responsibilities will encompass scheduling for meetings, handling correspondence, and ensuring the smooth flow of communication within the office.

Job Summary

The Front Office Administrator is a key member of our team, serving as the first point of contact for clients, visitors, and employees. This role plays a vital part in creating a professional and welcoming environment. As an entry-level position, the role involves managing day-to-day administrative tasks, ensuring the front office is organized and efficient, and providing clerical support to the broader administrative team. The ideal candidate is professional, detail-oriented, and skilled at multitasking in a fast-paced environment. With ASMG’s continued growth, this role offers excellent opportunities for career advancement and personal development.

Key Responsibilities

1. Office-based role with regular hours (8:00 AM - 4:30 PM).
2. Greet and assist visitors, clients, and vendors in a courteous and professional manner.
3. Answer, screen, and direct incoming calls to appropriate departments or individuals.
4. Maintain a professional and organized front office area, ensuring a positive first impression.
5. Maintain supply closets and lunchrooms by ensuring they are fully stocked and organized.
6. Handle incoming and outgoing mail, packages, and deliveries.
7. Schedule and coordinate meetings, appointments, and conference room bookings.
8. Maintain office supplies inventory and place orders as needed.
9. Assist with internal communication, such as memos, emails, or announcements
10. Maintain and update company contact lists, databases, and filing systems.
11. Assist the Accounts Payable team by preparing and processing checks for mailing, ensuring accuracy and timeliness.
12. Some physical tasks, such as lifting light packages (up to 20 lbs.) or standing for extended periods.
13. Other duties as assigned.

Position Requirements

1. Education: High school diploma or equivalent; associate degree or higher preferred.
2. 2+ years of experience in front office, administrative, or customer service roles.
3. Proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).
4. Excellent organizational, time management, and multitasking abilities.
5. Strong verbal and written communication skills.
6. Ability to maintain confidentiality and handle sensitive information.

Independent Action:

Performs work independently within scope of established guidelines and practices. Consults with Office Manager where clarification or exception to procedure may be required.

Work Conditions:

Office setting with controlled temperature and minimal noise. Incumbent must be able to sit for extended periods of time and tolerate working at a computer for most of their work duties.

Physical Demands:

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit, use hands, reach with hands and arms, handle, feel, see, talk, and listen. The employee is also required to walk, stoop, kneel, bend, lift 30 lbs. or crouch.

Qualifications:

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Any physical demands or work conditions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer

The Company maintains a policy of non-discrimination and is fully committed to the principles of equality in employment and opportunity for all employees. It is the continuing policy to recruit and employ the best qualified individuals without discrimination because of race, color, religion, national origin, gender, age, sexual orientation, gender identity or expression, marital or partnership status, status as a victim of domestic or sexual violence or stalking, pregnancy, physical or mental disability, protected military or veteran status, and/or any other protected characteristic as established by law.

This policy of Equal Employment Opportunity applies to all policies and procedures relating to personnel actions such as, but not limited to, recruitment and hiring, working conditions, benefits and compensation, training, apprenticeship, performance appraisals, promotion, transfer, discipline, termination and any and all other terms and conditions of employment. Decisions with regard to the above will be based on job related criteria, individual merit and qualifications.

It is the policy of the Company not to discriminate on the basis of gender, age, race, color, religious creed, national origin, sexual orientation, gender identity or expression, marital or partnership status, status as a victim of domestic or sexual violence or stalking, physical or mental disability, and/or protected military or veteran status or other protected bases with regard to any employment practices, including recruitment, advertising, job application procedures, hiring, upgrading, training, promotion, transfer, compensation, job assignments, benefits and/or other terms, conditions, or privileges of employment, provided the individual is qualified, with or without reasonable accommodations, to perform the essential functions of the job. This policy applies to all jobs at the Company. The Company will continue to take affirmative action to employ and advance in employment women, minorities, individuals with disabilities, and protected veterans and to treat qualified individuals without discrimination based upon their gender, race, sexual orientation, gender identity, physical or mental disability, and protected veteran statuses, in all employment practices.

Equal employment opportunity, including veterans and individuals with disabilities.