Front Office Administrative Specialist II

State of South Carolina; Mary (SC); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health, dental, vision

15 days annual leave

15 days sick leave

13 paid holidays

Paid parental leave

Retirement plan

Job summary

State of South Carolina – Conway Clinic seeks an Administrative Specialist II / Front Office Support to greet patients, manage schedules, assist with registrations, and handle records with a focus on compassionate, compliant care. The role supports billing, reminders, and coordination with Avatar and insurance data.

The position emphasizes customer service, accuracy, bilingual usefulness, and adherence to BHDD policies in a busy clinic setting.

Qualifications

• High school diploma required with 2 years clerical experience, or an associate degree, or 3 years clerical experience.
• Bilingual abilities in English and Spanish are a plus.
• Ability to greet patients, manage calls, and coordinate scheduling and records.

Responsibilities

• Monitor schedules and backfill canceled appointments; send reminders and reschedules.
• Inform patients of balances and post payments to accounts.
• Assist new patients with registration; update insurance in Avatar; handle consent updates.
• Greet patients and provide courteous customer service; answer phones.
• Process medical records requests; ensure records are complete and updated.
• Ensure compliance with agency policies and annual MAPS certification requirements.

Skills

Clerical experience

Customer service

Bilingual English/Spanish

Education

High school diploma + 2 years clerical experience

Associate degree in secretarial science or related field

3 years clerical experience

Tools

Avatar

Scheduling software

Multi-line switchboard

Job description

State of South Carolina – Conway Clinic seeks an Administrative Specialist II / Front Office Support to greet patients, manage schedules, assist with registrations, and handle records with a focus on compassionate, compliant care. The role supports billing, reminders, and coordination with Avatar and insurance data.

The position emphasizes customer service, accuracy, bilingual usefulness, and adherence to BHDD policies in a busy clinic setting.