Front Office Supervisor & Administrative Coordinator

State-of-South-Carolina; South Carolina; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid leave (vacation)

Job summary

State-of-South-Carolina’s Office of Mental Health seeks an Administrative Coordinator I / Front Office Supervisor in Columbia to oversee front desk and medical records operations across CAMHC Adult Clinic Services. You will supervise staff, ensure a welcoming environment, and support efficient clinical service delivery.

The role requires a bachelor’s degree (or equivalent) with supervisory experience, bilingual abilities a plus, and a commitment to dignity and access to care.

Qualifications

• Bachelor's degree and four (4) years experience in supervision/management of administrative staff (or an associate's degree with eight (8) years experience in supervision/management of administrative staff).
• Experience coordinating front desk operations, medical records, and HIPAA compliant processes preferred.
• Strong customer service focus with ability to coach staff and maintain a patient-centered environment.

Responsibilities

• Supervise front office administrative staff and medical records staff.
• Oversee reception operations to support clinical service delivery and back-up coverage across the center.
• Develop processes for data entry, insurance information collection, fee reductions, appointment scheduling, and fee collection.
• Ensure HIPAA/compliance and quality assurance across records processes.
• Monitor appointment keep rates and identify barriers to attendance; collaborate with leadership to address issues.
• Recruit, develop, and retain a diverse, competent workforce.

Skills

Customer service

Supervision

Data entry

Bilingual English/Spanish

Education

Bachelor's degree

Associate degree with 8 years supervisory experience

Job description

State-of-South-Carolina’s Office of Mental Health seeks an Administrative Coordinator I / Front Office Supervisor in Columbia to oversee front desk and medical records operations across CAMHC Adult Clinic Services. You will supervise staff, ensure a welcoming environment, and support efficient clinical service delivery.

The role requires a bachelor’s degree (or equivalent) with supervisory experience, bilingual abilities a plus, and a commitment to dignity and access to care.