Front Office Administrative Assistant (Fairlawn)

415 Group; Fairlawn (OH); On-site; USD 34,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Life insurance

401(k) plan

Generous paid time off

Team-oriented work environment

Family-owned company

Job summary

Billow Funeral Homes & Crematory in Fairlawn, Ohio, is seeking a full-time Administrative Assistant to join their compassionate, professional team. This onsite front-office role involves greeting families, handling calls, data entry, and supporting funeral directors with planning and logistics, while maintaining confidentiality.

Ideal candidates are organized, empathetic, and customer-service oriented, with strong Microsoft Office skills and the ability to thrive in sensitive moments.

Qualifications

• Prior administrative or office experience is required.
• Strong communication and interpersonal skills are essential.
• Excellent organizational skills and attention to detail are needed.
• Proficiency with Microsoft Office Suite and general office equipment is required.
• Ability to maintain a calm and compassionate demeanor in sensitive situations is important.

Responsibilities

• Warmly greet and assist families and visitors.
• Answer and direct phone calls with professionalism and care.
• Perform general administrative tasks including data entry, filing, and scheduling.
• Prepare service-related materials such as documents, memorial folders, and correspondence.
• Support funeral directors with service planning and logistical coordination.
• Handle sensitive information with confidentiality and discretion.
• Maintain organized records and ensure accuracy of documentation.

Skills

Administrative experience

Communication skills

Organization skills

MS Office proficiency

Compassionate demeanor

Tools

Microsoft Office Suite

Job description

About Billow Funeral Homes & Crematory

Billow Funeral Homes & Crematory is a trusted, family-owned funeral provider that has served the Akron community for over 150 years. Rooted in tradition, compassion, and professionalism, Billow is dedicated to guiding families with care and dignity during life’s most difficult moments.

Administrative Assistant

Fairlawn, OH | Full-Time | Onsite

With a long-standing reputation for excellence and service, Billow values respect, empathy, and teamwork in everything they do.

About The Role

Billow Funeral Homes & Crematory is seeking a full-time Administrative Assistant to join their compassionate and professional team in Fairlawn, Ohio. In this vital front-office role, you will provide empathetic support to families while ensuring the smooth operation of daily administrative tasks. The ideal candidate is organized, respectful, detail-oriented, and committed to delivering exceptional service during sensitive times. This is a full-time, onsite position based in Fairlawn, Ohio.

Key Responsibilities

• Warmly greet and assist families and visitors
• Answer and direct phone calls with professionalism and care
• Perform general administrative tasks including data entry, filing, and scheduling
• Prepare service-related materials such as documents, memorial folders, and correspondence
• Support funeral directors with service planning and logistical coordination
• Handle sensitive information with confidentiality and discretion
• Maintain organized records and ensure accuracy of documentation

Qualifications

Required:

• Prior administrative or office experience
• Strong communication and interpersonal skills
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Office Suite and general office equipment
• Ability to maintain a calm and compassionate demeanor in sensitive situations

Preferred

• Experience in a customer service-focused environment
• Experience in healthcare, hospitality, or another service-oriented setting

Work Environment & Schedule

• Full-time position
• Onsite in Fairlawn, OH
• Professional office environment serving families during times of need

Benefits

• Competitive salary
• Health insurance
• Life insurance
• 401(k) plan
• Generous paid time off
• Supportive, team-oriented work environment
• Opportunity to be part of a respected, long-standing family-owned company