Front Office Admin Support- Westside Primary Care

University of California - Los Angeles Health; Los Angeles (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

University of California - Los Angeles Health is seeking a front office administrative support staff to provide administrative and patient care assistance in an outpatient clinic. You will help coordinate patient flow from registration to discharge and act as a liaison between patients and healthcare providers to ensure smooth clinic operations.

Westside Primary relies on experienced administrative staff to manage scheduling, communication, and workflow processes in a high-volume setting,

Qualifications

• Ability to communicate professionally with physicians and staff in a high volume setting
• Excellent organizational and prioritization skills
• Experience coordinating appointments and sub-specialty schedules
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center
• Proficiency with Word, Excel and Email
• Experience with database software
• Knowledge of medical insurance plans
• Knowledge of medical terminology

Responsibilities

• Provide administrative and patient care support to assigned clinic.
• Coordinate patient flow from registration to discharge.
• Serve as liaison between patients and providers in the clinic.
• Respond to in-basket messages, contact no-shows, and prep chart to ensure providers have information needed.

Skills

Professional communication

Organizational skills

Appointment scheduling

Interpersonal skills

Multi-tasking

Tools

Word

Excel

Email

Database programs

Job description

Description

As a front office admin support staff you will Provide administrative and patient care support to assigned clinic in the UCLA Health Community Clinics. Assist in coordinating patient flow throughout the clinic, from registration to discharge. Work as a member of the Ambulatory Care clinic team to provide smooth outpatient flow resulting in optimum patient satisfaction and clinic operation.

Westside Primary relies on experienced administrative staff to facilitate patient access, provider support, communication and management of complex scheduling and workflow processes. The Front office staff serve as a critical liaison between patients, providers with assistance in coordinating care and services by responding expeditious to in-basket messages, contacting no-shows, prepping pre-ops, scrubbing DAR and prepping chart to ensure the provider has all information required to efficiently assist patients.

Salary Range: $27.74-$39.36

Qualifications

Required:

• Ability to communicate professionally and effectively with physicians and staff in a high volume setting
• Excellent organizational skills and ability to prioritize assignments
• Skill in efficiently and accurately facilitating the appointment making process, including transportation arrangements and maintain sub-specialty physician schedules
• Excellent interpersonal and communication skills to coordinate multiple appointments with staff from many clinical services at the UCLA Medical Center

Preferred:

• Skill in using a PC with associated programs including Word, Excel, and Email
• Skill in demonstrating work experience with a database computer program
• Knowledge of major medical insurance plans and types of coverage provided
• Knowledge of medical terminology