FRONT OF THE HOUSE MANAGER

Redwood Smoke Shack; Suffolk (VA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Performance bonuses

Growth opportunities

Job summary

Redwood Smoke Shack is expanding with a new front-of-house manager to lead the guest experience at our Virginia location. You will supervise FOH shifts, train staff, and uphold our Texas-inspired hospitality and barbecue standards.

We seek 2+ years of restaurant management, experience in high-volume fast casual or BBQ, and a calm, organized leadership presence. Competitive salary, growth opportunities, and performance bonuses are offered as the team builds this new store from the ground up.

Qualifications

• 2+ years restaurant management experience.
• High-volume fast casual or BBQ experience preferred.
• Strong leadership presence and team accountability.
• Detail-oriented, reliable and organized under pressure.
• Numbers-driven with solid communication and problem-solving.
• Hospitality is essential; confident decision-maker.

Responsibilities

• Oversee all FOH shifts and daily supervision during peak service.
• Train and develop FOH staff; enforce performance standards.
• Create a positive but disciplined work environment and tone per shift.
• Manage stock, staff, and sales; drive guest experience and revenue.

Skills

Restaurant management

Leadership presence

High-volume operations

Organizational skills

Verbal communication

Problem-solving

Job description

WE’RE EXPANDING.

FRONT OF HOUSE MANAGER WANTED.

For a New Redwood Smoke Shack Location in Virginia

And we need someone who can run the front like it.

We’re growing. New location. Bigger vision. Same standards.

We’re looking for an experienced Front of House Managerwho can:

• Lead a team with confidence (not ego)
• Run high-volume shifts without losing hospitality
• Drive sales, PPA & labor like a business owner
• Keep standards tight — food, service, cleanliness, culture
• Build a team that people want to work with

What You’ll Be Responsible For

Daily Operations

• Oversee all FOH shifts. Responsible for every aspect of everyday supervision
• Ensure smooth service during peak volume
• Maintain Redwood hospitality standards
• Resolve guest concerns professionally & fast

Leadership

• Train & develop FOH team members
• Hold team accountable to performance standards
• Create a positive but disciplined work environment
• Set the tone every single shift
• Take care of stock, staff, and sales management

Business Performance

• Labor control & scheduling
• Increasing average check & upselling culture
• Managing online reviews & guest experience
• Hitting revenue targets
• Inventory & food ordering

What We’re Looking For

• 2+ years restaurant management experience
• High-volume fast casual or BBQ experience preferred
• Strong leadership presence
• Detail-oriented & reliable
• Organized & numbers-driven
• Can handle pressure without panic
• Understands that hospitality is not optional
• Confidence
• Resourcefulness
• Organizational skills
• Teamworking skills
• Verbal communication skills
• Problem-solving skills
• Executive skills

If you’ve run a dining room before — and actually owned it— we want to talk.

Compensation & Growth

• Competitive salary (based on experience)
• Performance bonuses
• Real growth opportunity with expansion
• Be part of building a new store from the ground up

This is not a babysitting position.

This is a leadership role.

From the humble beginnings of Bob Roberts, Owner and Pitmaster, setting up in his driveway with his wife Lindsey every weekend to being at the heart of a community in the center of Ghent in Norfolk VA, Redwood Smoke Shack has definitely changed the scene of what BBQ looks like in Hampton Roads. Redwood Smoke Shack is a Texas inspired BBQ joint continually pushing the envelope with outrageous, mouth-watering specials and handcrafted BBQ that will leave you coming back for more.
At Redwood, we are a Texas inspired BBQ joint. That means large cuts of meat, like brisket, seasoned with just salt and black pepper, and then cooked low and slow over indirect heat using real wood fire bbq pits. Redwood strives to have the best quality products available and partners with purveyors of high quality meat providers such as Prairie Fresh. Redwood is also the only place in Hampton Roads where you can find Texas’ very own Big Red soda on tap. Redwood strives to give you a unique experience from the moment you enter the restaurant. With interactive counter service, you are instantly involved in the selection and assembly of your BBQ meats and sides. With standards such as beef brisket, pulled pork and ribs this is a BBQ lovers dream. To take it one step further, Redwood offers ridiculous daily specials such as the Feast Mode Burger, the Big @$$ Beef Ribs and an assortment of of Pork Belly burnt ends. If you’re in Hampton Roads and you love BBQ or just love hanging out with a good crowd, Redwood Smoke Shack is where you want to be. Come on down to the location in Ghent or our Virginia Beach location and enjoy some amazing handcrafted BBQ.