Front-of-House & Workplace Experience Coordinator

AXA XL; Hartford (CT); On-site; USD 54,000 - 74,000; Full time

Benefits offered by this job

Flexible working arrangements

Enhanced family-friendly leave

Diversity & inclusion programs

Volunteer program

Global diversity recognition

Job summary

AXA XL in Hartford, CT is seeking a Workplace Coordinator to support day-to-day office operations and deliver a hospitality-driven experience for colleagues, guests, and partners.

You will be the first point of contact for workplace needs, ensure meeting spaces are ready, manage supplies and mail, and assist with onboarding and expense workflows in collaboration with People and Facilities teams.

Qualifications

• High school diploma or equivalent required; associate degree preferred or equivalent combination of training and experience.
• Proficiency with Microsoft 365 products.
• Ability to lift up to 40 pounds as part of regular workplace duties.
• Strong interpersonal and communication skills.
• Friendly, flexible, and service-oriented demeanor.
• Ability to take direction, prioritize tasks, and adapt to changing daily needs.

Responsibilities

• Serve as a welcoming first point of contact for colleagues, guests, and vendors.
• Answer and direct calls promptly and professionally.
• Support reception and mailroom functions, with daily priorities adjusted based on business needs.
• Ensure all meeting rooms and shared spaces are set up, well-stocked, and fit for purpose.
• Conduct regular walkthroughs of the office to identify and address issues related to lighting, temperature, furniture, cleanliness, or general functionality.
• Troubleshoot basic workplace issues and elevate maintenance or repair needs to building management as appropriate.
• Update and manage colleague headcount and seating assignments using workplace systems.
• Submit, track, and reconcile invoices through the corporate expense system (e.g., Coupa).
• Support new hire onboarding by coordinating building access, security badges, visitor passes, and I-9 verification in partnership with People team.
• Maintain supply rooms, pantries, conference rooms, reception areas, and wellness spaces to ensure consistent availability and presentation.
• Manage mailroom operations, including receiving, logging, sorting, and distributing mail and deliveries.
• Ensure all deliveries are received, verified, stored, or delivered to the appropriate individual or area.
• Order, receive, store, and distribute office supplies as needed, including providing remote support for locations without an on-site Workplace presence.
• Provide guidance and seek input from teammates and partners to achieve the best outcomes.
• Support Workplace initiatives and projects as assigned.
• Perform additional duties as needed to support workplace operations and team success.

Skills

High school diploma

Associate degree

Microsoft 365

Customer service orientation

Communication skills

Problem solving

Ability to lift 40 pounds

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft 365

Job description

AXA XL in Hartford, CT is seeking a Workplace Coordinator to support day-to-day office operations and deliver a hospitality-driven experience for colleagues, guests, and partners.

You will be the first point of contact for workplace needs, ensure meeting spaces are ready, manage supplies and mail, and assist with onboarding and expense workflows in collaboration with People and Facilities teams.