Workplace Operations Coordinator

AXA XL; Hartford (CT); On-site; USD 54,000 - 74,000; Full time

Benefits offered by this job

Flexible working arrangements

Enhanced family-friendly leave

Diversity & inclusion programs

Volunteer program

Global diversity recognition

Job summary

AXA XL in Hartford, CT is seeking a Workplace Coordinator to support day-to-day office operations and deliver a hospitality-driven experience for colleagues, guests, and partners.

You will be the first point of contact for workplace needs, ensure meeting spaces are ready, manage supplies and mail, and assist with onboarding and expense workflows in collaboration with People and Facilities teams.

Qualifications

• High school diploma or equivalent required; associate degree preferred or equivalent combination of training and experience.
• Proficiency with Microsoft 365 products.
• Ability to lift up to 40 pounds as part of regular workplace duties.
• Strong interpersonal and communication skills.
• Friendly, flexible, and service-oriented demeanor.
• Ability to take direction, prioritize tasks, and adapt to changing daily needs.

Responsibilities

• Serve as a welcoming first point of contact for colleagues, guests, and vendors.
• Answer and direct calls promptly and professionally.
• Support reception and mailroom functions, with daily priorities adjusted based on business needs.
• Ensure all meeting rooms and shared spaces are set up, well-stocked, and fit for purpose.
• Conduct regular walkthroughs of the office to identify and address issues related to lighting, temperature, furniture, cleanliness, or general functionality.
• Troubleshoot basic workplace issues and elevate maintenance or repair needs to building management as appropriate.
• Update and manage colleague headcount and seating assignments using workplace systems.
• Submit, track, and reconcile invoices through the corporate expense system (e.g., Coupa).
• Support new hire onboarding by coordinating building access, security badges, visitor passes, and I-9 verification in partnership with People team.
• Maintain supply rooms, pantries, conference rooms, reception areas, and wellness spaces to ensure consistent availability and presentation.
• Manage mailroom operations, including receiving, logging, sorting, and distributing mail and deliveries.
• Ensure all deliveries are received, verified, stored, or delivered to the appropriate individual or area.
• Order, receive, store, and distribute office supplies as needed, including providing remote support for locations without an on-site Workplace presence.
• Provide guidance and seek input from teammates and partners to achieve the best outcomes.
• Support Workplace initiatives and projects as assigned.
• Perform additional duties as needed to support workplace operations and team success.

Skills

High school diploma

Associate degree

Microsoft 365

Customer service orientation

Communication skills

Problem solving

Ability to lift 40 pounds

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

Microsoft 365

Job description

Under the direction of the Workplace Operations Manager the Workplace Coordinator supports the day-to-day operations of the office by delivering a welcoming, professional, and hospitality-driven workplace experience for colleagues, guests, and partners.

This role is highly visible and hands-on, serving as a first point of contact for workplace needs and ensuring that the office environment is functional, organized, and ready to support the business each day.

What You’ll Be Doing

What will your essential responsibilities include?

Front-of-House & Workplace Experience

• Serve as a welcoming first point of contact for colleagues, guests, and vendors, always delivering professional and friendly service.
• Answer and direct calls promptly and professionally.
• Support reception and mailroom functions, with daily priorities adjusted based on business needs.

Meeting Spaces & Office Readiness

• Ensure all meeting rooms and shared spaces are set up, well-stocked, and fit for purpose for internal and external use.
• Conduct regular walkthroughs of the office to identify and address issues related to lighting, temperature, furniture, cleanliness, or general functionality.
• Troubleshoot basic workplace issues and elevate maintenance or repair needs to building management as appropriate.

Workplace Operations & Systems

• Update and manage colleague headcount and seating assignments using workplace systems.
• Submit, track, and reconcile invoices through the corporate expense system (e.g., Coupa).
• Support new hire onboarding by coordinating building access, security badges, visitor passes, and I-9 verification in partnership with People team.

Supplies, Mail & Logistics

• Maintain supply rooms, pantries, conference rooms, reception areas, and wellness spaces to ensure consistent availability and presentation.
• Manage mailroom operations, including receiving, logging, sorting, and distributing mail and deliveries.
• Ensure all deliveries are received, verified, stored, or delivered to the appropriate individual or area.
• Order, receive, store, and distribute office supplies as needed, including providing remote support for locations without an on-site Workplace presence.

Collaboration & Continuous Improvement

• Provide guidance and seek input from teammates and partners to achieve the best outcomes.
• Support Workplace initiatives and projects as assigned.
• Perform additional duties as needed to support workplace operations and team success.

You will report to the Workplace Operations Manager.

What You Will BRING

We’re looking for someone who brings warmth, reliability, and attention to detail to the workplace:

Required Skills And Abilities

• High school diploma or equivalent required; associate degree preferred or equivalent combination of training and experience.
• Ability to take direction, prioritize tasks, and adapt to changing daily needs.
• Friendly, flexible, and service-oriented demeanor.
• Strong interpersonal and communication skills.
• Ability to problem-solve, take initiative, and respond calmly to workplace issues.
• Positive, collaborative attitude and strong sense of accountability.
• Proficiency with Microsoft 365 products.
• Ability to lift up to 40 pounds as part of regular workplace duties.

Who WE Are

AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don’t just provide re/insurance, we reinvent it.

How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty.

With an innovative and flexible approach to risk solutions, we partner with those who move the world forward.

Learn more at axaxl.com.

What We OFFER

Inclusion

• Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe.
• Robust support for Flexible Working Arrangements
• Enhanced family-friendly leave benefits
• Named to the Diversity Best Practices Index
• Signatory to the UK Women in Finance Charter

Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer.

Total Rewards

AXA XL’s Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides enterprising compensation and personalized, inclusive benefits that evolve as you do.

We’re committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence.

Sustainability

At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called “Roots of resilience”, focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations.

Our Pillars

• Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society – are essential to our future. We’re committed to protecting and restoring nature – from mangrove forests to the bees in our backyard – by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans.
• Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions.
• Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We’re training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting.
• AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL’s “Hearts in Action” programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day – the Global Day of Giving.

For more information, please see Sustainability at AXA XL.

Applicants for this role must be legally authorized to work in the United States without sponsorship now or in the future.

The U.S. base salary range for this position is $53,600-$74,000.

Actual pay will be determined based upon the individual’s skills, experience and location. We strive for market alignment and internal equity with our colleagues’ pay.

At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL’s benefits offerings, please visit US Benefits at a Glance 2026.