Front of house Team Leader

Chick-fil-A; Texas; On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Closed on Sundays

Learning from Operators

Growth opportunities

Scholarship opportunities

Job summary

Chick-fil-A is seeking a Team Leader who motivates teammates, upholds service standards, and leads by example in a busy restaurant environment.

You will support senior leadership, coach team members, and ensure daily operations run smoothly with strong guest focus and a servant-heart culture.

Qualifications

• Customer service excellence and guest satisfaction focus.
• Proven ability to lead by example in a fast-paced restaurant.
• Strong communication with team and guests.
• Ability to coach and train new hires effectively.

Responsibilities

• Participate in daily operations in a high-volume restaurant.
• Respond to guest needs quickly and respectfully.
• Assist in training new hires and setting shift tone.
• Be a friendly, encouraging team player and role model.
• Open/close shifts, lead shifts, and manage key holder duties.
• Count drawers and finalize end-of-day procedures.
• Maintain clear and effective written and spoken communication.

Skills

Customer service

Team leadership

Communication

Guest relations

Reliability

Fast-paced work

People skills

Problem solving

Training & coaching

Team collaboration

Job description

A Team Leader is one who consistently demonstrates our core values, embraces the Chick-fil-A culture and has a servant's heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Our Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping team members accountable for each component of Operational Excellence and our Recipe for Service. A Team Leader's two main areas of focus are completing tasks so that the restaurant runs effectively, and coaching/developing team members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in high-volume, fast-paced Restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and Maintain Eye Contact
• Speak Enthusiastically
• Make Emotional Connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required but is preferred.

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job - it's an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.