Front of House Team Leader – Evening Shift (2 PM–Close)

Chick-fil-A; Lutz (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Health benefits

401(k) match

Scholarships up to $2,500 per year

Leadership development opportunities

Discounted meals

Positive work environment

Leadership growth opportunities

Job summary

Chick-fil-A Cypress Ranch is seeking a Front of House Team Leader to guide the restaurant's guest service and operations. You will coach the Front of House team, model hospitality, and drive accountability and teamwork during daily shifts.

This hands-on leadership role emphasizes delivering our CORE 4 standards, maintaining food safety, and creating a positive work environment that motivates Team Members to excel and grow as leaders.

Qualifications

• Minimum of one year experience as Front of House Team Leader at Chick-fil-A.
• Strong knowledge of Chick-fil-A Front of House operations and service standards.
• Must be available 2:00 PM–11:00 PM and weekends.
• Experience leading in a fast-paced, team-oriented environment.

Responsibilities

• Support Front of House operations during assigned shifts.
• Coach, motivate, and develop Team Members.
• Set clear expectations and provide performance feedback.
• Communicate employee performance concerns and policy violations to the Leadership Team.
• Partner with leadership to ensure appropriate daily staffing and deployment.
• Drive tactical business results through daily and hourly objectives.
• Maintain respectful and considerate work environment.

Skills

Front of House Leadership

Coaching Team Members

Operations Management

POS System Proficiency

Customer Service

Communication Skills

Tools

POS Systems

Order-taking technology

Job description

Working at a Chick-fil-A® restaurant is more than a job — it’s an opportunity for teamwork, leadership development, and growth in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

About the Role

Team Leaders are a vital part of Chick-fil-A Cypress Ranch’s leadership structure and serve as a driving force behind daily operations.

As a Front of House Team Leader, you will lead and support the Front of House team to ensure every guest receives exceptional service and the unparalleled hospitality that defines the Chick-fil-A brand.

This is a hands-on leadership role where you will coach, support, and guide Team Members while modeling excellence in service, operations, accountability, and teamwork.

As a Team Leader, you will embody and demonstrate our commitment to excellence by:

• Delivering on our CORE 4 model and Winning Hearts Every Day strategy
• Upholding industry-leading food safety, quality, and service standards
• Creating a positive and engaging work environment that inspires Team Members to excel
• Leading by example and maintaining a high standard of professionalism, urgency, and accountability

At Chick-fil-A, leadership development is at the heart of our business. Team Leaders have access to intentional growth opportunities through our Pathway to Leadership, designed to help develop skills that extend beyond the restaurant.

This is more than a leadership position — it is an opportunity to make an impact, develop others, and continue growing as a leader.

Who We Are

• One of the fastest-growing quick-service restaurant brands in the country
• Industry leader in customer service and hospitality
• Inventor of the Original Chicken Sandwich
• Largest chicken-based quick-service restaurant company in America
• Locally owned and operated

Schedule

This position is specifically for our PM/Closing Leadership Team.

• Full-Time
• Required availability: 2:00 PM–11:00 PM
• Weekend availability is required
• Must be available to work closing shifts
• Approximately 40 hours per week
• Schedule may vary based on business and operational needs

Applicants who are unable to meet the required 2:00 PM–11:00 PM and weekend availability will not be considered for this position.

Benefits

• Health benefits available
• 401(k) with company match (eligibility requirements apply)
• Scholarship opportunities up to $2,500 per year
• Leadership development opportunities
• Discounted meals
• Positive and supportive work environment
• Opportunities for continued leadership growth

Requirements

Please review the requirements carefully before applying. Applications that do not meet the required Chick-fil-A leadership experience or availability requirements will not be considered.

• Minimum of one (1) year of experience as a Front of House Team Leader at Chick-fil-A required
• Strong working knowledge of Chick-fil-A Front of House operations, standards, and service expectations
• Must be available from 2:00 PM–11:00 PM
• Weekend availability required
• Proven ability to lead in a fast-paced, team-oriented environment
• Demonstrated ability to coach, motivate, and hold Team Members accountable
• Basic computer proficiency
• Comfortable using POS systems and order-taking technology
• Ability to multitask and make sound decisions with minimal direction
• Ability to work on your feet and outdoors for extended periods
• Ability to lift up to 50 lbs as needed
• Team-oriented, adaptable, dependable, and accountableStrong work ethic and positive attitude
• Strong verbal communication and interpersonal skills
• Strong customer-service-focused mindset
• Ability to maintain composure and lead effectively during high-volume periods

Responsibilities

• Support Front of House operations during assigned shifts
• Coach, motivate, and develop Team members throughout the shift
• Set clear expectations and provide real-time performance feedback
• Communicate employee performance concerns and policy or procedure violations to the Leadership Team
• Partner with leadership to ensure appropriate daily staffing and deployment
• Drive tactical business results through daily and hourly operational objectives
• Maintain respectful and

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.