Front of House Team Leader

Workstream; Miami (FL); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from operators

Growth opportunities

Scholarships

Competitive pay

Employee discount

Job summary

Chick-fil-A Cutler Bay is seeking a Front of House Team Leader who will support daily restaurant operations with a servant's heart and a strong commitment to guest service. You will lead shifts, coach Team Members, open and close, and set a positive example in a fast‑paced, high‑volume environment while upholding our standards of excellence.

This role offers a fun, team‑driven culture with flexible scheduling and opportunities for growth.

Qualifications

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required, but preferred.

Responsibilities

• Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Job description

At Chick-fil-A, our Front of House Team Leaders embody our core values and approach their roles with a servant's heart. They have a genuine passion for serving others and a commitment to strong character. With a proactive mindset and a sense of urgency, Team Leaders play a vital role in daily operations. As a Front of House Team Leader, you will support senior leadership in executing operational tasks and ensure that Team Members uphold our standards of excellence and service. Your primary responsibilities will include efficiently managing restaurant operations and coaching Team Members to help them grow and succeed. Leading by example, Team Leaders set the standard for the team, inspiring others to follow suit. We are looking for candidates who are ready to make a positive impact and lead with purpose.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and restaurant leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Employee discount

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required, but preferred.

Chick-fil-A Cutler Bay is locally and veteran-owned by an independent and bilingual Operator raised in Miami. They make all of their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job-it’s an opportunity for teamwork and leadership development in a positive, people-focused atmosphere. Chick-fil-A Cutler Bay is locally and veteran-owned by an independent and bilingual operator who grew up in the area.