Front of House Team Leader

Workstream; Lansing (MI); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Free meal

Free 24/7 virtual healthcare

Fun work environment

Flexible scheduling

Learning and development

Scholarship opportunities

Competitive pay

Job summary

Chick-fil-A in Lansing, MI is seeking a Front of House Team Leader for a new restaurant opening in mid-September. The role requires 2 years of prior restaurant leadership experience and the ability to work 24–40 hours per week, delivering signature Chick-fil-A service and guest experiences.

Responsibilities include leading the Front of House, optimizing workflow, upholding standards, coaching team members, and fostering growth.

Qualifications

• 2 years of prior restaurant leadership experience.

Responsibilities

• Lead the Front of House area by setting daily goals, communicating clear expectations, and providing ongoing coaching to drive accountability and continuous improvement within the team.
• Optimize workflow within the Front of House by identifying and resolving bottlenecks, adjusting team positioning based on business volume, and ensuring efficient operations throughout the shift.
• Own the operational standards of the Front of House by maintaining cleanliness, stocking, food safety compliance, and verifying accurate completion of checklists and assigned tasks.
• Coach for quality and consistency by reinforcing proper food preparation, portioning, and service standards to deliver an exceptional guest experience while minimizing waste.
• Develop team members through real-time feedback, recognition, and coaching that builds confidence, improves performance, and supports continuous growth.

Skills

Leadership

Customer service

Interpersonal skills

Multi-tasking

Detail-oriented

Job description

This is a NEW restaurant that is scheduled to open in mid-September.

This is a leadership position that requires at least 2 years of prior restaurant leadership experience.

This position requires candidates to be able to work between 24-40 hours per week.

At Chick-fil-A, the Front of House Team Leader role is more than just a job; it's an opportunity. In addition to working directly for an independent Owner/Operator, Front of House Team Leaders gain life experience that goes far beyond serving a great product in a friendly environment. They are responsible for providing an exceptional dining experience for everyone they serve each day and for ensuring all guests receive signature Chick-fil-A service and food.

Front of House Team Leader Responsibilities:

• Lead the Front of House area by setting daily goals, communicating clear expectations, and providing ongoing coaching to drive accountability and continuous improvement within the team.
• Optimize workflow within the Front of House by identifying and resolving bottlenecks, adjusting team positioning based on business volume, and ensuring efficient operations throughout the shift.
• Own the operational standards of the Front of House by maintaining cleanliness, stocking, food safety compliance, and verifying accurate completion of checklists and assigned tasks.
• Coach for quality and consistency by reinforcing proper food preparation, portioning, and service standards to deliver an exceptional guest experience while minimizing waste.
• Develop team members through real-time feedback, recognition, and coaching that builds confidence, improves performance, and supports continuous growth.

Our Benefits Include:

• Free meal
• Free 24/7 virtual healthcare
• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first‑hand from an experienced Operator and Restaurant Leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay

Qualifications and Requirements:

• 2 years of prior restaurant leadership experience
• Consistent and reliable
• Cheerful and positive attitude
• Loves serving and helping others
• Customer service oriented
• Strong interpersonal skills
• Detail-oriented
• Able to multi-task
• Works well independently and in a team environment
• Be willing and able to work a flexible schedule
• Have the ability to lift and carry 50 lbs on a regular basis
• Have the ability to stand for long periods of time

Most Chick-fil-A® Restaurants are operated by independent franchised business owners who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.