Chick-fil-A Team Leader

Workstream; Miami (FL); On-site; USD 34,000 - 46,000; Full time

Benefits offered by this job

Fun work environment

Flexible scheduling

Learning from experienced Operator

Growth and development opportunities

Scholarship opportunities

Competitive pay

Employee discount

Job summary

Chick-fil-A Cutler Bay is seeking a Team Leader to support daily operations in a high-volume restaurant and coach team members to deliver exceptional guest service.

Roles include opening/closing shifts, leading teams, and ensuring smooth operations while maintaining a positive, people-focused atmosphere.

Qualifications

• Ability to work in a fast-paced restaurant environment.
• Strong customer service and people skills.
• Comfortable creating eye contact and smiling with guests.
• Ability to coach and develop team members.
• Reliable transportation to and from shifts.

Responsibilities

• Participate in day-to-day operations in a high-volume restaurant.
• Provide immediate, respectful responses to guests' needs.
• Assist in training new hires and set the shift tone.
• Be a friendly, encouraging team player and lead shifts.
• Open and/or close; act as a key holder and count drawers.

Skills

Smile

Eye contact

Enthusiastic communication

Guest connection

Reliable transportation

Fast-paced environment

People skills

Customer service

Team member coaching

Behavioral management

Job description

Chick-fil-A Team Leaders consistently demonstrate restaurant core values and have a servant’s heart. They have a passion for people and serving others, have strong character, take initiative and work with a sense of urgency at all times. Team Leaders are responsible for supporting senior leadership in executing daily operations and keeping Team Members accountable for each component of operational excellence and our recipe for service. A Team Leader’s two main areas of focus are completing tasks so that the restaurant runs effectively and coaching/developing Team Members. Team Leaders lead by example and set the tone that others will follow.

Position Type:

• Full-time and Part-time

Our Benefits Include:

• A fun work environment where you can positively influence others
• Flexible scheduling (and closed on Sundays)
• Learning first-hand from an experienced Operator and restaurant leaders
• Intentional growth and development to help you reach your professional goals
• Scholarship opportunities
• Competitive pay
• Employee discount

Team Leader Responsibilities:

• Participating operationally in day-to-day activities in a high-volume, fast-paced restaurant
• Offer immediate and respectful response to Guest's needs
• Assist in training of new hires, set the tone for a shift, and act as a role model for our team
• Be a friendly, encouraging team player
• Open and/or close, lead shifts, key holder
• Count drawers and finalize day
• Excellent communication skills, both written and spoken

Qualifications and Requirements:

• Smile
• Create and maintain eye contact
• Speak enthusiastically
• Make emotional connections with Guests
• Reliable transportation
• Ability to work in a fast-paced environment
• Strong people skills with a desire to serve Team Members
• Strong commitment to superior customer service
• Ability to manage Team Member behavioral and performance issues
• Ability to work in a team environment with shared ownership and responsibility
• Prior experience as shift lead, crew lead, supervisor, team lead, restaurant manager, restaurant assistant manager is not required, but preferred.

Chick-fil-A Cutler Bay is locally and veteran-owned by an independent and bilingual Operator raised in Miami. They make all of their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job-it’s an opportunity for teamwork and leadership development in a positive, people-focused atmosphere. Chick-fil-A Cutler Bay is locally and veteran-owned by an independent and bilingual operator who grew up in the area.