Front of House Supervisor

Boston Pizza International, Inc. (New Glasgow); New York (NY); On-site; USD 35,000 - 55,000; Full time

Job summary

Join a leading casual dining restaurant as a Front of House Supervisor, where you will play a pivotal role in ensuring exceptional guest experiences and supporting a vibrant team culture. This position offers opportunities for growth, flexible scheduling, and a commitment to work-life balance. With a focus on leadership and development, you will coach team members, drive performance, and uphold the brand's standards of hospitality. Be part of a respected culture that values your contributions and fosters community engagement. If you're passionate about leading a team and enhancing guest satisfaction, this role is perfect for you.

Benefits

Flexible Scheduling

Leadership Training Programs

Mentorship Programs

Recognition Programs

Boston Pizza Scholarship Program

Qualifications

• Experience in a supervisory role in a fast-paced environment.
• Strong commitment to hospitality and guest satisfaction.

Responsibilities

• Assist the General Manager with daily operations.
• Support training and development of Front of House team members.
• Ensure excellent guest experiences and a positive work environment.

Skills

Leadership

Time Management

Organizational Skills

Communication

Job description

Overview

Front of House (FOH) Supervisor

A Front of House Supervisor at Canada's leading casual dining restaurant, Boston Pizza, assists the General Manager with the restaurant’s daily operations. This includes supporting the training, development, and performance management of the Front of House team members. The Front of House Supervisor supports the team to ensure that our most important people, our Guests, and team members, have an excellent Boston Pizza experience from start to finish. They also demonstrate outstanding leadership abilities, believe in championing a fun and safe work environment, and contribute to a thriving workplace culture.

Responsibilities

Why Is BP A Great Place To Work?

• Flexible scheduling that fits your lifestyle and promotes work-life balance
• Opportunities for career growth within the restaurant or at Boston Pizza head office
• Build relationships and give back to your local community
• Boston Pizza Scholarship Program *
• Leadership Training Programs, mentorship initiatives
• A respectful culture and work environment where your feedback matters
• Reward and recognition programs

What does a successful Front of House Supervisor look like?

• Leads by example and works alongside team members, coaching in the moment
• Seeks continuous learning and skill development
• Achieves goals through organization and effective time management
• Builds relationships by collaborating with team members
• Champions the 'Foundations of Hospitality,' Boston Pizza's Brand Standards, and Food Safety
• Communicates development opportunities with the AGM and FOH manager and supports their implementation
• Maintains a positive attitude and thrives in a fast-paced environment

Qualifications

Boston Pizza has been established for over 50 years and is proud to be recognized as one of Canada's 50 Top Managed Companies for over 20 years. We are committed to the development and growth of our team members, integrity, philanthropy, and innovation. If you enjoy working with people and exceeding guest expectations daily, Boston Pizza is the place for you!