Front of House Shift Leader

Workstream; Athens (OH); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Flexible schedule

Sundays off

Free meals

Scholarship opportunities

Leadership development

Team culture

Job summary

Chick-fil-A Athens is seeking a Front of House Shift Leader to oversee daily shift operations, supervise team members, and ensure exceptional customer service. The role focuses on food safety, quality, and operational excellence in a fast-paced environment.

The position emphasizes leadership development, coaching, and adherence to brand standards, with an emphasis on friendly guest interactions and teamwork in a locally owned Chick-fil-A restaurant in Athens, Ohio.

Qualifications

• Leadership or food service experience welcomed but training provided.
• Effective communication and proactive development of others.
• Able to stand for hours and lift inventory as needed.
• Thrives in a fast-paced environment and maintains brand standards.
• Reliable attendance and a strong work ethic.

Responsibilities

• Lead daily shift operations and supervise team members.
• Direct tasks to ensure food safety, quality and service.
• Provide coaching with real-time feedback.
• Manage break schedules and shift checklists.
• Maintain cleanliness and operational flow.

Skills

Leadership experience

Customer service

Effective communication

Stand/walk hours

Team development

Adaptability

Job description

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Opening for a Front of House Shift Leader – Chick-fil-A at Athens (OH)

At Chick-fil-A, we like to say we’re not just in the chicken business, we’re in the people business. If you’re looking for a workplace that values teamwork, leadership, and personal growth, we want you on our team!

Why Join Us? We offer...

• Flexible scheduling with Sundays off.
• Competitive pay and a supportive team culture.
• Free food and beverages on days worked.
• Access to scholarship opportunities to invest in your future.
• Intentional growth and leadership development to support your professional goals.
• A fun and friendly work environment where you can positively influence others.

Role Description

A Front of House Shift Leader works primarily with customers and Front of House Team Members. They lead daily shift operations, directing Team Members to ensure food safety, quality, and operational excellence.

Key Responsibilities

• Be attentive and friendly by creating eye contact, sharing a smile, speaking with a friendly tone, and always saying "My Pleasure!"
• Pay attention to details and recover guests quickly.
• Be a problem preventer by looking ahead to spot future bottlenecks and noticing small patterns before they escape.
• Direct, coach, and develop Team Members by setting clear expectations, managing staffing, and providing real-time feedback and corrective coaching.
• Run daily shifts by assigning positions, managing break schedules, completing checklists, answering phone calls, and directing tasks to Chick-fil-A's Brand Standards.
• Monitor food safety, food quality, cleanliness, and operational flow.

Qualifications, Skills, & Expectations

• Previous leadership or food service experience is great, but not required–we will ensure you are trained and well equipped!
• Lead by example and through influence, communicate effectively, and proactively develop others.
• Be able to stand and work on your feet for several hours at a time, and lift/carry inventory and restaurant supplies as necessary.
• Work well under pressure in a fast-paced environment.
• Adhere to Chick-fil-A's appearance, apparel, and uniform standards.
• Be consistent and reliable with attendance and performance.
• Have a strong work ethic and be adaptable to the needs of the business.
• Have a friendly, positive, and customer service-oriented mindset with strong interpersonal and communication skills.
• Be coachable and receptive to feedback.
• Effectively manage multiple tasks at a time and be detail oriented.

This job posting is for an opportunity at a Chick-fil-A® Restaurant business independently owned and operated by a local franchised Operator. If you choose to apply for this position, you understand and acknowledge that your application and any information included with it will only be submitted to the Operator. Chick-fil-A, Inc. will not receive a copy of your employment application and will not be involved in any decisions regarding whether to hire you. If you are hired for this position, you also understand and acknowledge that the Operator’s restaurant business will be your employer, not Chick-fil-A, Inc., and that the Operator is solely responsible for all decisions related to your employment, including hiring, firing, discipline, compensation, scheduling and supervision.