Front of House Shift Lead - Guest Experience

Steelheadbarandgrille; Spokane (WA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Health, Dental and Vision Insurance

Paid Personal Time Off (PTO)

Direct Deposit

Discounted employee meals

Friends & Family Meal Discounts

Job summary

Steelhead Bar & Grille in downtown Spokane is hiring a Front of House Shift Supervisor for full-time hours. You will oversee the front-of-house team during floor shifts and ensure smooth store operations while engaging with guests.

The role requires a minimum of two years' management experience, Washington State Food Worker Card, and MAST/Class 12, with a flexible weekend schedule. In addition to the hourly pay with tips, benefits include health, dental and vision insurance, PTO, direct deposit,

Qualifications

• Washington State Food Worker Card (WSFWC).
• Washington State MAST/Class 12.
• Minimum 2 years of management experience.
• Willing to work a flexible schedule including weekends.
• Able to multitask and maintain high service standards.
• Excellent guest relations and communication skills.
• Proficient with basic Microsoft Office tools.

Responsibilities

• Follow all policies and procedures.
• On time and attend all meetings.
• Oversee front of house team during scheduled floor shifts ensuring that all store operations are running smoothly.
• Engage with guests during floor shifts with a strong emphasis on guest satisfaction.
• Hold staff accountable for maintaining a high standard of service by following service standard guidelines.
• Assist in controlling inventory and preparation levels to minimize overstock and waste.
• Maintain and oversee cleanliness, organization and proper maintenance of facilities.
• Complete all assigned opening, running, closing duties and side work.
• Keep staff informed on new developments and upcoming events.

Skills

Leadership

Guest relations

Communication

Multitasking

Team player

Attention to detail

Customer service

Professional demeanor

Education

Washington State Food Worker Card (WSFWC)

Washington State MAST/Class 12

Tools

Microsoft Office

Job description

Steelhead Bar & Grille in downtown Spokane is hiring a Front of House Shift Supervisor for full-time hours. You will oversee the front-of-house team during floor shifts and ensure smooth store operations while engaging with guests.

The role requires a minimum of two years' management experience, Washington State Food Worker Card, and MAST/Class 12, with a flexible weekend schedule. In addition to the hourly pay with tips, benefits include health, dental and vision insurance, PTO, direct deposit,