Front of House & Patron Services Manager

University of Missouri-Columbia; Columbia Township (MO); On-site; USD 32,000 - 33,000; Full time

Benefits offered by this job

Microsoft Office Suite training

Job summary

University of Missouri is seeking a Patron Services Manager for Jesse Auditorium and the Missouri Theatre. The role oversees patron spaces, FOH and box office operations, staff management, and front-of-house coordination for complex shows.

It also handles marketing assets and customer communications to ensure top-tier service. The position includes supervising staff, coordinating with clients, creating show builds in Archits and Ticketmaster Host, and promoting events across digital channels.

Qualifications

• Associate's degree or an equivalent combination of education and experience and at least 3 years of experience from which comparable knowledge and skills can be acquired is necessary
• Microsoft Office Suite proficiency preferred

Responsibilities

• Hire, train, schedule, and discipline part-time house management and ticket sales staff.
• Set clear performance expectations, procedures, and processes for Front of House and Box Office operations.
• Assign staff to functional positions in advance of events ensuring rosters are filled with qualified staff.
• Coordinate volunteer front of house staff for ushering, greeting, and ticket scanning.
• Develop and implement training procedures for paid staff and volunteers.
• Provide ongoing coaching and training as needed.
• Confirm and approve staff time in EMS for billing.
• Process biweekly payroll reconciliation and approval.
• Review upcoming event information in EMS to ensure front of house and ticketing information is clear and complete.
• Produce drawings or documentation needed for custom equipment setups and signage.
• Setup equipment and signage prior to FOH staff arrival when possible.
• Prepare staff rosters and name badges for higher service level events.
• Generate ticketing reports to track sales and settlements.
• Develop marketing materials with clients and display schedules.
• Maintain patron spaces, ensuring order, cleanliness and facility concerns including lobbies, box office, and seating areas.
• Maintain FOH supplies like flashlights, batteries, tape, and signage.
• Organize and manage lost and found with staff.
• Suggest changes to improve service quality and efficiency.

Education

Associate's degree or equivalent

Tools

Microsoft Office Suite

Job description

University of Missouri is seeking a Patron Services Manager for Jesse Auditorium and the Missouri Theatre. The role oversees patron spaces, FOH and box office operations, staff management, and front-of-house coordination for complex shows.

It also handles marketing assets and customer communications to ensure top-tier service. The position includes supervising staff, coordinating with clients, creating show builds in Archits and Ticketmaster Host, and promoting events across digital channels.