Front of House/ Operations Manager

Sugar Land Entertainment; Richmond (TX); On-site; USD 42,000 - 60,000; Full time

Job summary

Sugar Land Entertainment in Richmond, TX, is seeking a Front of House/Operations Manager to lead guest services, oversee hiring and training for servers, hosts, and bartenders, and supervise shift coverage across bowling lanes and dining areas. The role reports to the General Manager and focuses on delivering top-quality service in a fast-paced setting.

Key requirements include strong leadership, English proficiency, the ability to stand for hours and lift up to 50 lbs, and proven experience

Qualifications

• High school diploma or GED; 21+.
• Proficient in English.
• Ability to stand for several hours.
• Ability to lift at least 50 lbs.
• Experience managing others.

Responsibilities

• Check and maintain quality and speed of service.
• Oversee opening and closing shift procedures, any groups, promos, or special events.
• Resolve disputes or problems as they occur.
• Determine staffing needs based upon number of current & expected customers. Send staff home or call employees to come in as needed.
• Implement dynamic operational working procedures, to support the delivery of service excellence.
• Implement safe working practices to ensure safety of staff and customers.

Skills

Communication

Teamwork

Energy Level

Organization

Professionalism

Punctuality

Windows OS

POS System

Customer Presentation

Rate & Percent

Interpersonal Skills

Enthusiasm

Education

High School Diploma or GED

Tools

Windows OS

POS System

Job description

JOB DESCRIPTION (updated 9.7.21)

Job Title: Front of House/ Operations Manager

Departments: Operations

Reports To: General Manager

Summary

Front of house managers oversee the interview and hiring processes for positions such as servers, hosts, ice cream builders, and bartenders. They also oversee, direct, and actively participate in the training of personnel in these positions.

Additionally, front of house managers supervises the cleanliness and upkeep of the dining room and bowling lanes and guest contact areas, including restrooms and gaming areas.

Finally, the front of house manager supervises individual shifts, helping ensure that bowling and dining guests are served in a manner that meets the standards set by 810.

Essential Duties and Responsibilities

include but are not limited to the following:

• Check and maintain quality and speed of service.
• Oversee opening and closing shift procedures, any groups, promos, or special events.
• Resolve disputes or problems as they occur.
• Determine staffing needs based upon number of current & expected customers. Send staff home or call employees to come in as needed.
• Implement dynamic operational working procedures, to support the delivery of service excellence.
• Implement safe working practices to ensure safety of staff and customers.

Qualifications

• Minimum of a high school diploma or GED and be at least 21 years of age.
• Proficient in English
• Ability to stand on your feet for several hours
• Ability to lift at least 50 lbs.
• Experience managing others

Skills

• Communication
• Teamwork Oriented
• Maintains a Good Energy Level
• Thorough and Organized
• Professional
• Punctual
• Ability to understand Microsoft Windows environment.
• Ability to operate POS register system.
• Ability to effectively present information in one-on-one and small group situations to Customers and Team Members.
• Ability to compute rate and percent.
• Must have excellent teamwork and interpersonal communication skills.
• Must be positive, courteous, energetic, and enthusiastic in all aspects of Customers and Team Member interactions.

Physical Demands

• While performing the duties of this job, the manager is regularly required to : stand, walk, stoop, kneel, crouch, or crawl; use hands to finger, handle, or feel; reach with hands and arms; climb and/or balance; regularly lift and/or move up to 50 pounds; talk and hear.
• Specific vision abilities required by this job include distance vision and depth perception.

Disclaimer: This information describes the general nature and level of work performed by a Staff Member in this job. The description is not designed to be a comprehensive list of all duties, responsibilities, and qualifications required of a Staff Member in this job. Reasonable accommodations may be made to qualified disabled individuals for the performance of essential duties and responsibilities.